HomeMy WebLinkAbout16989 RESOLUTION NO. 16,989
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3 A RESOLUTION TO AUTHORIZE THE CITY MANAGER TO ENTER
4 INTO A SOFTWARE AS A SERVICE (SAAS) CONTRACT WITH
5 TEAMDYNAMIX SOLUTIONS, LLC, IN THE AMOUNT NOT TO
6 EXCEED FOUR HUNDRED NINETY-NINE THOUSAND, TWO
7 HUNDRED EIGHTY-SEVEN AND 99/100 DOLLARS ($499,287.99),
8 INCLUDING APPLICABLE TAXES AND FEES, TO PURCHASE THE
9 TEAMDYNAMIX IT HELP DESK SERVICE MANAGEMENT
10 PLATFORM FOR A PERIOD OF FIVE (5) YEARS, FOR USE BY THE
11 CITY'S INFORMATION TECHNOLOGY DEPARTMENT TO REPLACE
12 THE KACE, THE CITY'S CURRENT IT SERVICE SYSTEM; AND FOR
13 OTHER PURPOSES.
14
15 WHEREAS,the City's Information Technology Department currently utilizes the KACE Service Desk
16 Software platform, which is nearing the end of vendor support for the on-premises application as of June
17 30, 2026; and,
18 WHEREAS, the City's Information Technology Department has a need to improve operational
19 efficiency and IT service management by centralizing technical support and service delivery to the City's
20 departments and their personnel while also allowing for project management and asset tracking; and,
21 WHEREAS, pursuant to Little Rock, Ark. Resolution No. 16,603 (February 18, 2025), vendor
22 selection of TeamDynamix Solutions,LLC by the Information Technology Department was made through
23 Omnia Partners Contract No. 159701; and,
24 NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE
25 CITY OF LITTLE ROCK,ARKANSAS;
26 Section 1. The City Manager is authorized to enter into a Software-As-A- Service Contract with
27 TeamDynamix Solutions, LLC, in the amount not to exceed Four Hundred Ninety-Nine Thousand, Two
28 Hundred Eighty-Seven and 99/100 Dollars ($499,287.99), to purchase the TeamDynamix IT Help Desk
29 Service Management Platform for a period of five(5)years.
30 Section 2.Funding for this expenditure is available in IT Operations Account No. 103050-61350.
31 Section 3. Severability. In the event any title, section, paragraph, item, sentence, clause, phrase, or
32 word of this resolution is declared or adjudged to be invalid or unconstitutional, such declaration or
33 adjudication shall not affect the remaining portions of the resolution which shall remain in full force and
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l effect as if the portion so declared or adjudged invalid or unconstitutional were not originally a part of the
2 resolution.
3 Section 4.Repealer. All laws, ordinances, resolutions,or parts of the same, that are inconsistent with
4 the provisions of this resolution,are hereby repealed to the extent of such inconsistency.
5 ADOPTED: March 17,2026
6 ATTEST: APPROVED:
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8 �lC!het/ /W e i ,{
9 Shaqueena McDowell,Deputy City Clerk Frank Scott,Jr.,Mayor
10 APPRO D AS TO LEGAL FORM:
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12 •
13 Thomas M. Carpenter,City Attor ey
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EXHIBIT A
41404/ TeamDynamix
Proposal Pricing
License Pricing-60 Month Agreement
Cost Items Year 1 Yea 2 Year 3 I Year 4 Year 5
Licensing Bundle
Vr wwersai user LY'Cnse-s0 Lcerrs 5
•IT S►r.4ce Mansggrn ,t
-Enterprise Service Management
Pr ,ect Portfolio Management
C9nversatioral As CP311(4 li $80.000.00 S82.400.00 $84.872.00 387,418.16 590,040.70
Advanced integration&Automation via iPaaS-5 Flom Pack
S thrnd Party Flows&Unlimited internal Flows
AdvarrceU IT Aet Mdniigerent
y0ni S1!L.
Licensing Totals: 960.600.00 $82,400.00 1 $$4.672.00 ! S67,419.16 ' $90,040.70
Professional Services
Cost Items Year 1
Implementation(Includes Configuration Support&Training)
-1TSM& PPM
-ConeersatronAI Chatbor $30.000.00
-4dv.mcr!1r?.ti! _
Professional Services Totals: 330,000.00 j
Year 1 Year 2 Year 3 Year 4 Year 5
Total Price S110.000.00 582,400.00 S84.872.00 S87,418.16 $90,040.70
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