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177781 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 i ORDINANCE NO. 17,778 AN ORDINANCE TO SET THE TERMS AND CONDITIONS FOR COMCAST CABLEVISION OF LITTLE ROCK, INC. TO USE AND OCCUPY CITY RIGHTS -OF -WAY FOR A CABLE TELEVISION FRANCHISE; TO APPROVE AN AGREEMENT THAT SETS FORTH THESE TERMS AND CONDITIONS; AND FOR OTHER PURPOSES. "SHORT TITLE" "AN ORDINANCE GRANTING A CABLE FRANCHISE TO COMCAST CABLEVISION OF LITTLE ROCK, INC." 272 WHEREAS, the Board of Directors of the City of Little Rock, Arkansas, and Comcast Cablevision of Little Rock, Inc., have negotiated terms and conditions of a cable television franchise for the use and occupancy of City streets; and WHEREAS, this ordinance has been available for public review for at lest ten (10) days, and has been the subject of a special public hearing held on Monday, June 15, 1998; and WHEREAS, these agreed upon terms and conditions are more fully set forth in Exhibit "A' to this Ordinance. NOW, THEREFORE, BE IT ORDAINED BY THE BOARD OF DIRECTORS OF THE CITY OF LITTLE ROCK, ARKANSAS: SECTION 1. The Board of Directors of the City of Little Rock, Arkansas, authorizes the Mayor to enter into a cable television franchise agreement with Comcast Cablevision of Little Rock, Inc., in the form set forth in Exhibit "A" to this Ordinance. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 PASSED: July 7, 1998 ATTEST: (a Qp. Q. �- \0.6 &, ROBBIE HANCOCK CITY CLERK APPROVED AS TO FORM: � UA- THOMAS M. CARPENTER CITY ATTORNEY APPROVED: MICHAEL KECK VICE -MAYOR 273 EXHIBIT "A" (Ord. #17,778) Franchise Agreement To Provide Cable Services between THE CITY OF LITTLE ROCK, ARKANSAS FRCJ COMCAST CABLE VISION OF LITTLE ROCK, INC. June _, 1998 274 r Table of Contents CST SECTION I — GRANT OF AUTHORITY ........ ............................... 2 SECTION2 — THE SYSTEM ............................ ............................... 3 SECTION 3 — SERVICE OBLIGATION ........... ............................... 6 SECTION 4 — FEES AND CHARGES ............... ............................... 9 SECTION 5 — CONSUMER PROTECTION AND CUSTOMER SERVICE; SUBSCRIBER BILLS; AND PRIVACY PROTECTION .......... ............................... 11 SECTION 6 — COMPENSATION AND OTHER PAYMENTS........ 12 SECTION 7 — OVERSIGHT AND REGULATION- ........................ 14 SECTION 8 — RESTRICTIONS AGAINST ASSIGNMENTS AND OTHER TRANSFERS ...... ............................... 18 SECTION 9 — SPECIFIC RIGHTS AND REMEDIES ..................... 19 SECTION 10 — SUBSEQUENT ACTION.- ............................... ....... 27 SECTION I I — MISCELLANEOUS ................... ............................... 28 LISTOF APPENDICES ............. .................... . ..... I........................... 29 2(aD r Table of Contents 276 Page SECTION I GRANT OF AUTHORITY ..................... ............................... 2 SECTION2 THE SYSTEM ......................................... ............................... 4 SECTION 3 - SERVICE OBLIGATIONS ..................... ............................... 6 SECTION 4 FEES AND CHARGES .......................... ............................... 10 SECTION 5 - CONSUMER PROTECTION AND CUSTOMER SERVICE; SUBSCRIBER BILLS; AND PRIVACY PROTECTION ...................... ............................... 12 SECTION 6 COMPENSATION AND OTHER PAYMENTS ................... 13 SECTION 7 OVERSIGHT AND REGULATION ...... ............................... 15 SECTION 8 RESTRICTIONS AGAINST ASSIGNMENTS AND OTHER TRANSFERS ................... ............................... 20. SECTION 9 SPECIFIC RIGHTS AND REMEDIES .. ............................... 21 SECTION 10 SUBSEQUENT ACTION ....................... ............................... 29 SECTION 11 MISCELLANEOUS ................................ ............................... 31 < -i -> ® c 27'7 LIST OF APPENDICES A Defined Terms B System Characteristics; Performance and Testing Requirements; Construction Terms, Schedule and Sequence C Subscriber Services to Governmental and Institutional Facilities D Listing of Broad Categories of Programming Services, Rates and Charges; Commercial (Leased) Access Channels E Consumer Protection Standards F Procedures for Consideration of Proposed Transfers G Insurance Requirements < -ii -> AGREEMENT • This AGREEMENT, executed as of the _ day of June, 1998 (the "Execution Date "), by and between THE CITY OF LITTLE ROCK, ARKANSAS (hereinafter referred to as the "Franchising Authority "), and COMCAST CABLEVISION OF LITTLE ROCK, INC., a corporation duly organized and validly existing under the laws of the State of Arkansas, whose principal place of business is located at 801 Scott Street, Little Rock, Arkansas (hereinafter referred to as the "Company "). For purposes of this Agreement, unless otherwise defined in this Agreement or unless the context clearly indicates that another meaning is intended, the capitalized terms, phrases, words, and their derivations used in this Agreement shall have the meanings set forth in Appendix A. WITNESSETH: WHEREAS, pursuant to Title VI of the Communications Act of 1934, as amended, the Congress established procedures and standards in order to, among other purposes, encourage the growth and development of cable systems, assure that cable systems are responsive to the needs and interests of the local community, and assure that cable communications provide and are encouraged to provide the widest possible diversity of services to the public; and 278 WHEREAS, the Franchising Authority finds it necessary and desirable to establish reasonable consumer protection standards governing such matters as repairs and outages, information required to be provided to subscribers, Company response time, billing practices, termination and disconnection of Service; and WHEREAS, the Franchising Authority intends to exercise the full scope of its municipal powers, including both its police power and contracting authority, to promote the public interest and to protect the health, safety and welfare of the citizens of the City of Little Rock, Arkansas; NOW, THEREFORE, in consideration of the foregoing clauses, which clauses are hereby made a part of this Agreement, the mutual covenants and agreements herein contained, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereby, covenant and agree as follows: v SECTION 1 GRANT OF AUTHORITY • U 1.1 Grant of Franchise. The Company is hereby granted a franchise (the "Franchise ") to occupy and use the Streets within the Franchise Area in order to construct, operate, maintain, upgrade, repair and remove the System, and provide Services through the System, subject to the terms and conditions of this Agreement. Nothing herein shall be interpreted to authorize the Company to provide Noncable Services through the Cable System. The Franchise only authorizes the Company to provide Cable Service and does not authorize any other services. The Company shall obtain a separate franchise or other authorization required by the Franchising Authority to provide Noncable Services in the City through the Cable System or otherwise, to the extent such a franchise or authorization is permitted pursuant to applicable federal, state or local law, regulation or ordinance. Such Franchise shall not be construed to authorize the license or lease to any Person or entity, of the right to occupy or use the public rights -of -way for the conduct of any private business unless such Person or entity has obtained a franchise or right -of -way agreement from the Franchising Authority for such use. 1.2 Term of Franchise. The Franchise shall commence as of February 19, 4995 (the "Effective Date ") and shall expire on February 19, 2010, unless the Franchise is renewed or extended for the limited purpose permitted by Section 6.4, or unless such expiration date is sooner terminated pursuant to this Agreement by (i) the revocation of the Franchise as provided in Section 9 or (ii) an Abandonment. Upon termination of the Franchise, all rights of the Company in the Franchise shall cease, and the rights of the Franchising Authority and the Company to the System, or any part thereof, shall be determined as provided in Section 9. 1.3 Renewal. Subject to Section 626 of the Cable Act (47 U.S.C. § 546), the Franchising Authority reserves the right to grant or deny renewal of the Franchise. 1.4 Nonexclusive Franchise. The Franchise is nonexclusive. Nothing in this Agreement shall affect the right of the Franchising Authority to grant to any Person, or itself, a franchise, consent, or right to occupy and use the Streets, or any part thereof, for the construction, operation, or maintenance of all or any part of a Cable System within the Franchise Area or for any other purpose. 1.5 Reservation of Authoritv. Nothing in this Agreement shall (i) abrogate the right of the Franchising Authority to perform any public works or public improvements of any description, (ii) be construed as a waiver of any codes or ordinances of the Franchising Authority or of the Franchising Authority's right to require the Company or any Person utilizing the System to secure the appropriate permits or authorizations for such use, or (iii) be construed as a waiver or release of the rights of the Franchising Authority in and to the Streets. In the event that all or part of the Streets within the Franchise Area are eliminated, discontinued and closed, the Franchise shall cease with respect to such Streets upon the effective date of the final action of the Franchising Authority with respect thereto. < -2 -> 279 280 1.6 Additional Cable Franchise Granted on More Favorable Terms. If the Board of Directors exercises its right to grant to any third party one or more franchises (hereinafter "Additional Cable Franchise ") for the construction, operation or maintenance of a Cable System pursuant to the Cable Act and the Company believes the agreement (hereinafter the "Additional Cable Franchise Agreement ") pursuant to which such Additional Cable Franchise is granted bestows benefits and imposes burdens on the franchisee which, on balance, are materially more advantageous to such third party than the benefits bestowed and burdens imposed on the Company by this Agreement are to the Company, then, at any one time but not sooner than six (6) months after the effective date of the Additional Cable Franchise, the Company may request that the Franchising Authority make a determination to such effect and, in the event of such a determination, renegotiate the terms and conditions of this Agreement as provided below. The Company may only request such a determination if the Company is in substantial compliance with the material provisions of this Agreement. In the event of such a request, the Franchising Authority shall determine, under its standard procedures, whether the Additional Cable Franchise Agreement bestows benefits and imposes burdens on the third party which, on balance, are materially more advantageous to the third party than the benefits and burdens imposed by this Agreement are to the Company. In making a determination under this subsection, the Franchising Authority shall consider factors such as, but not limited to: (i) the term of each franchise; (ii) the franchise fee to be paid by each franchisee, including the Company; (iii) the number and density of dwelling units to be served; (iv) differences in construction, operational and maintenance costs; (v) differences in required system characteristics; (vi) differences in service obligations, including public, educational and governmental access and institutional service requirements; (vii) differences in permitted fees and charges; and (viii) such other factors and considerations as the Franchising Authority considers to be relevant to an inquiry into the overall economic comparability of the agreements. Upon the Company's request, the Board of Directors and the Company shall enter into good faith negotiations to seek to modify this Agreement to bestow benefits and impose burdens which, on balance, create overall economic comparability between this Agreement and the Additional Cable Franchise Agreement. SECTION 2 THE SYSTEM 2.1 The System and Its Operations 2.1.1 General Obligation. The Company shall construct, operate, maintain, and upgrade the System as provided in this Agreement. Without limiting the foregoing, the System shall have the characteristics, shall meet the technical performance and testing requirements and shall be constructed pursuant to the terms, schedule and sequence set forth below and in Appendix B. 2.1 .2 Channel Capacity. Upon the completion of the System upgrade as set forth in Section 2.1.6, the Subscriber Network shall provide at least seventy -seven (77) activated downstream video Channels, at least seventy (70) of which shall be analog video Channels. <_3 _> ® • 2.1.3 Universal Wiring. The Company shall construct, operate, maintain and upgrade the System so as to make all Services distributed over the System available to all Persons within the Franchise Area who request Service, in accordance with the schedule and procedures established in this Agreement, including Appendices B, D and E. 2.1.4 Emergency Override. The Company shall equip the System with an emergency override system, and shall maintain and operate such system throughout the term of the Franchise. The emergency override system will be operated in accordance with Appendix B. 2.1 .5 Interconnection. The Company shall construct, operate, maintain and upgrade the System such that it is capable of transmitting and receiving Signals to and from any other Cable System in the State of Arkansas. With respect to connection with other Cable Systems, the Franchising Authority and Company shall negotiate in good faith the costs to be incurred by the Company, and any cost sharing arrangements with the Cable Systems to be connected to the Company's Cable System. 2.1.6 Upgrade. By no later than July 1, 1999, the Company shall commence and diligently pursue an upgrade of the System to a 750 MHz System, of which 200 MHz may be used for digital services, and that meets the upgrade standards set forth in Appendix B. Such upgrade shall be completed throughout the entire Franchise Area no later than July 1, 2002; provided, however, the Company may have up to 180 additional days to complete such upgrade in the event the Company is unable to complete the upgrade by such date as a result of circumstances beyond its reasonable control, including, among other things, any reasons set forth in Section 11.6 of this Agreement, and the Company provides the Franchising Authority written notice of such circumstances prior to July 1, 2002. 2.1.7 Performance Review. Beginning February 19, 2005 and each year thereafter, the Franchising Authority may request that the Company participate in an evaluation and review session to compare the Company's Service and System to that offered in comparable communities. Topics which may be discussed at such session include, but are not limited to, rates, channel capacity, System performance, programming, PEG access, Subscriber complaints, and legal, regulatory and judicial developments. Other topics may be added for discussion by either the Franchising Authority or the Company. As a result of an evaluation and review session, the Franchising Authority and Company may determine that a change in the System or in the terms of the Agreement may be desirable. In such event, the Company and the Franchising Authority shall negotiate in good faith any proposed amendment to the Agreement provided that the amendment is not inconsistent with applicable law or regulation and is economically feasible in light of any additional costs to be incurred by the Company or Subscribers. Moreover, except as agreed to by the Company and the Franchising Authority, such amendment shall not result in material alterations of the rights and duties of the parties under this Agreement. < -4 -> 2.2 Construction Requirements 2.2.1 General Requirement. The Company shall comply with each of the terms set forth in this Section 2.2 and Appendix B in connection with all work involved in the construction, operation, maintenance, repair, upgrade, and removal of the System, in addition to any other requirements or procedures specified by the Franchising Authority that are related to the use of the Streets and are generally applicable to other Persons using the Streets. 2.2.2 Qualitv. All work involved in the construction, operation, maintenance, repair, upgrade, and removal of the System shall be performed in a safe, thorough and reliable manner using materials of good and durable quality. If, at any time, it is determined by the Franchising Authority or any other agency or authority of competent jurisdiction that any part of the System, including, without limitation, any means used to distribute Signals over or within the System, is harmful to the health or safety of any Person, then the Company shall, at its own cost and expense, promptly correct all such conditions. 2.2.3 No Liability to Company or Affiliated Persons. Neither the Franchising Authority nor its officers, employees, agents, attorneys, consultants or independent contractors shall have any liability to the Company or any Affiliated Person for any liability as a result of or in connection with the protection, breaking through, movement, removal, alteration, or relocation of any part of the System by the Company pursuant to the request of the Franchising Authority or in connection with any emergency, public work, public improvement, alteration of any municipal structure, any change in the grade or line of any Street, or the elimination, discontinuation, and closing of any Street, as provided in this Agreement. 2.2.4 Agreement for Reasonable Moratoria. The Company and the Franchising Authority recognize that from time to time it may be necessary for the Franchising Authority to impose reasonable moratoria on construction projects that would otherwise be authorized by this Franchise. The Company agrees that the Franchising Authority has the right to impose such moratoria and further agrees that it will waive the right to challenge the legality of any moratorium the Franchising Authority imposes for a reasonable period of time in order to accomplish or facilitate any public purpose or a purpose of particular importance to the Franchising Authority as determined by the Mayor, the Board of Directors, the City Manager, or the Director of Public Works. The Franchising Authority acknowledges that a moratorium is a unique power that the Franchising Authority should exercise only on limited occasions because of a legitimate governmental need or objective and, that with the exception of undue hardship or emergency situations, as determined by the Franchising Authority, a moratorium must be applied equally to all Persons impacted by its terms and conditions. < -5 -> MV2 LJ m SECTION 3 SERVICE OBLIGATIONS 3.1 Service to All Persons. The Company shall make all Services distributed over the System available to all Persons within the Franchise Area who request Service, subject to any fees or deposits that may be required of certain categories of Subscribers in accordance with Section 4.2.of this Agreement and Sections 4.2.1 and 8.2 of Appendix E. 3.2 Programming Services. The Company shall offer to all Subscribers the broad categories of diverse video programming services as described in Appendix D, but may change such Services as permitted by this Agreement and applicable law and upon thirty days notice to the Franchising Authority and Subscribers. 33 No Discrimination. The Company shall not discriminate between or among any Persons in the availability of Services in the City, except as permitted by this Agreement and applicable law. Further, the Company and each Affiliated Person shall ensure that access to any Service is not denied to any group of potential Subscribers because of the income of the residents of the area in which such group resides, geographic location or any other criteria. It shall be the right of all Persons to receive all available Services insofar as their financial and other obligations to the Company are satisfied. 3.4 Service to Governmental and Institutional Facilities. The Company shall provide wiring and free Service to governmental and institutional facilities in accordance with Appendix C. 3.5 PEG Access. 3.5.1 PEG Channels. (a) Until the completion of the upgrade set forth in Section 2.1.6 and Appendix B, the Company shall maintain the number of public, educational and governmental ( "PEG ") access channels and the amount of PEG access channel capacity it provided as of the Execution Date. (b) Upon the completion of the upgrade set forth in Section 2.1.6 and Appendix B, the Company shall provide: (I) one full -time analog governmental access Channel at Channel 11; and (1I) two full -time analog educational access channels at Channels 4 and 29. All channels provided pursuant to this Section 3.5.1(b) shall remain on the Basic Service tier during the term of this Agreement, provided, however, the Company shall have until the completion of the upgrade to move the University of Arkansas, Little Rock educational channel (Channel 29) to the Basic Service tier. Nothing herein shall be interpreted to prohibit the Franchising Authority from using the governmental access channel for educational access purposes, or an educational access channel for governmental access purposes. < -6 -> 283 2 8` 4 (c) The Company shall continue to provide throughout the term of the Agreement the analog public access Channel at its current Channel location (Channel 18), except to the extent the Company is released of its obligation to provide such Channel under Section 3.5.2 of this Agreement. Such Channel shall be provided in addition to the PEG access capacity required under Sections 3.5.1(b) and (d). (d) Upon the request of the Franchising Authority and after the completion of the upgrade set forth in Section 2.1.6, the Company shall provide one analog channel which the Franchising Authority may use for public, educational, or governmental purposes, or a mixture of such purposes. The Franchising Authority shall have the right to request such channel at any time after programming is shown on the access channels required by Section 3.5.1(b) either: (a) an average of 40 hours per week each over a one month period, or (b) a collective total for all three channels of 120 hours per week on average over a one month period. For purposes of this Section 3.5.1(d), "programming" shall not include character- generated programming. (e) The PEG access channels may be used only for purposes permitted by law. (f) In the event the Company technically reconfigures its System so that Subscribers receiving only Basic Service are no longer required to lease a converter box to receive such Service, the Company may change the channel position of any of the access channels provided pursuant to Sections 3.5.1(a), (b) and (c), except for Channel 11 which shall remain at its current location throughout the term of this Agreement, so long as each such channel is assigned a lower channel position and remains on the Basic Service tier. The Company shall use reasonable efforts to inform Subscribers of any change in channel location, including, among other things, a bill stuffer informing subscribers of such change at least 30 days prior to such change, and public service announcements on the channels subject to such change at least several times a day each day for the two month period prior to such channel location change. (g) The Franchising Authority agrees to negotiate with the Company in good faith if the Company requests a change in the channel location for an access channel, except for Channel 11 which shall remain at its current channel location throughout the term of this Agreement, as a result of a change in the technical configuration of the System for a purpose other than that set forth in Section 3.5.1(f), provided, however, nothing herein shall be interpreted to require the Franchising Authority to accept another channel location. In the event the Franchising Authority agrees to a change in channel position, the Company shall use reasonable efforts to inform Subscribers of any such change, including, among other things, a bill stuffer informing subscribers of such change at least 30 days prior to such change, and public service announcements < -7 -> - -J 2$5 on the channels subject to such change at least several times a day each day for the two month period prior to such change. (h) In the event the Company during the term of this Agreement decides to provide all Channels as digital Channels and, thus, no longer provide an analog Basic Service tier, the Company shall provide the Franchising Authority at least 180 days notice before implementing such change. On and after the date of such change, the Franchising Authority shall have the right to use digital channel capacity on the digital Basic Service tier equivalent to the spectrum capacity occupied by the analog access channels provided pursuant to this Section 3.5.1, provided, however, the Franchising Authority shall have the right to use less than the full amount of digital capacity made available for its use pursuant to this Section 3.5.1(h). Such digital capacity may only be used for the lawful purposes for which the Franchising Authority could use the analog capacity pursuant to'Section 3.5.1(e) of this Agreement. 3.5.2 PEG Support. (a) By no later than August 1, 1998, the Company shall provide the Franchising Authority a $500,000 grant for governmental access capital support. (b) In addition, as of July 1, 1999, the Company shall provide governmental access capital support to the Franchising Authority in the amount of $0.10 per subscriber per month throughout the term of the franchise. (c) Upon the completion of the upgrade set forth in Section 2.1.6 and Appendix B, the Franchising Authority may require the Company to assist the Franchising Authority in establishing a public access entity to support and operate the public access channel provided pursuant to Section 3.5.1 (c). The Company also shall provide a Fifty Thousand Dollar ($50,000) capital grant to such entity, provided the Franchising Authority provides a matching grant in the amount of $50,000 to such entity. In the event the Franchising Authority elects not to form an access entity to operate the public access channel, the Company shall provide a $50,000 grant to the Franchising Authority as capital support for the governmental access channel and shall have no further obligation to provide the public access channel as set forth in Section 3.5.1(c). Nothing herein shall be interpreted to prohibit the Franchising Authority from using any access channel capacity provided pursuant to Section 3.5.1(d) for public access purposes. 3.5.3 PEG Rules. In accordance with Section 611 of the Cable Act (47 U.S.C. § 531), the Franchising Authority: (a) may require rules and procedures for the use of PEG capacity; and (b) shall prescribe rules and procedures under which the cable operator is permitted to use PEG channel capacity for the provision of other services if such channel capacity is not being used for PEG purposes, and under which the Company's use of such channel capacity shall cease. <_8_> M M M M 0 M� r M M M M 286 3.6 Local Origination. The Company agrees to provide the current "Black Access" local origination channel throughout the term of the Agreement at its current channel location (Channel 14). Notwithstanding the foregoing, the Company may change the channel location of such channel if a change in the technical configuration of the System requires a change in the channel location, provided, however, the channel shall remain on its current cable programming service tier throughout the term of this Agreement and the Company agrees to use reasonable efforts to inform Subscribers of any such change, including, among other things, a bill stuffer informing subscribers of such change at least 30 days prior to such change, and public service announcements on the channel at least several times a day each day for the two month period prior to such change. 3.7 Institutional Services. The Company shall cooperate with the Franchising Authority to provide support for the upgrade of the Institutional Network in accordance with the terms set forth in Appendix B. SECTION 4 FEES AND CHARGES 4.1 Fees and Charges To Be Set Forth in Appendix D. As of the Execution Date, the rates, fees, charges, deposits, and associated terms and conditions imposed by the Company and each Affiliated Person for every Service are set forth on the rate cards located at Appendix D. During the term of this Agreement, neither the Company nor an Affiliated Person may make a change in any rate, fee, charge, deposit, or associated term or condition for any Service unless notice thereof is provided to the Franchising Authority at least thirty days in advance of the effective date of such change. The Company's obligations pursuant to this Section 4.1 shall be in addition to any requirements under this Agreement or applicable law regarding any change in the fees, charges, deposits, and associated terms and conditions imposed by the Company and each Affiliated Person for any Service. 4.2 Prohibition Against Discrimination in Fees and Charges. Except to the extent otherwise permitted by applicable law (and after receiving the Franchising Authority's approval, to the extent the Franchising Authority is exercising such authority pursuant to applicable law), the Company shall not discriminate among Subscribers of any Service with respect to any fee, charge, deposit, or other term or condition for any Service or any Service call, provided that, to the extent permitted by this Agreement and applicable law (and after receiving the Franchising Authority's approval, to the extent the Franchising Authority is exercising such authority pursuant to applicable law), the Company may establish: (a) different charges for residential Subscribers than for nonresidential Subscribers; (b) short- term sales promotions and other short-term discounts or reduced charges; (c) reasonable discounts or reduced charges to senior citizens or other economically disadvantaged groups; (d) bulk rate arrangements; and (e) any other short-term discounts for reasonable categories of Service. 4.3 Parental Control Devices. The Company shall, within one business day of a Subscriber's written or oral request and in accordance with this Agreement and applicable < -9 -> law, provide (by a sale or lease rate that does not exceed the maximum permitted rate 287 permitted by law) to each Subscriber one of the following devices by which the Subscriber can block completely the video and audio Signals of a particular Cable Service during periods selected by that Subscriber: (i) a parental control device; or (ii) a converter with a parental control feature; or (iii) a filter, trap or other method or device. The choice of such device shall be at the Subscribers election, to the extent permissible under applicable law and technically feasible. 4.4 Changes to Fees and Charges. Except to the extent permitted by Section 632(c) of the Cable Act (47 U.S.C. § 552(c)), the Company shall not make any change in any fee, charge, deposit, term or condition unless at least thirty (30) days prior to the proposed effective date of any such change, the Company has provided: (a) written notice of the proposed change to the Franchising Authority; and (b) notice of the proposed change by any means expressly permitted under applicable law to each affected Subscriber. All notices required by this Section 4.4 shall specify, as applicable, the service or services affected, the new rate, charge, term or condition, the cause of the change (e.g., inflation, changes in external costs or the addition/deletion of channels), and the effective date of the change. The foregoing notice shall be in addition to the requirements set forth in Appendix E and other requirements set forth under applicable law and this Agreement, including, without limitation, any applicable laws or sections in this Agreement requiring the approval of the Franchising Authority or other governmental entity of any change in any fee, charge, deposit, term or condition. 4.5 Franchising_ Authority's Regulation of Fees and Charges. The Franchising Authority reserves the right to regulate the rates, fees, charges, deposits and associated terms and conditions for any Service provided pursuant to this Agreement to the fullest extent permitted by applicable law, and the Franchising Authority may establish rules and regulations in connection therewith from time to time. In connection with such regulation, the Franchising Authority shall comply with FCC rules and provide the public with an opportunity to comment. 4.6 Installations. The Company's rates for the installation of Service shall not exceed the maximum permitted rates under the rate regulations of the Federal Communications Commission. In calculating the rate for the installation of Service, the Company shall only include those costs permissible under the FCC's rate regulations. 4.7 Not External Costs, The Company agrees that none of the costs associated with complying with the following provisions of this Agreement shall constitute "external costs" within the meaning of 47 C.F.R. § 76.922(f)(iii) and that the Company shall not otherwise seek to pass through such costs to subscribers: (a) the construction and upgrade of the System pursuant to Sections 2.1.2 and 2.1.6 of this Agreement and Sections I through IV of Appendix B; (b) the provision of, or channel location of, access channels pursuant to Section 3.5.1, provided that nothing herein is intended to prohibit the Company from recouping any cost it may be permitted for the carriage of a channel pursuant to 47 C.F.R. § 76.922(g); (c) PEG support pursuant to Sections 3.5.2(a) and (c); (d) the provision of the local origination channel pursuant to Section 3.6; (e) the provision of Service pursuant to Section < -10 -> p 3.4 and Appendix C; (f) compliance with Appendix E; (g) the Security Fund (Section 9.7) and insurance (Section 11.9.5 & Appendix G) requirements; (h) the service requirements set forth in Sections 2.1.3 and 3.1; (i) the emergency override provisions in Section 2.1.4 and Appendix B; 0) any requirement under this Agreement to the extent the Company is otherwise required by federal or state law or regulation to comply with the requirement, except that with regard to federal law or regulation, nothing herein shall be interpreted to prohibit the Company from treating a cost as an external cost to the extent permitted by such law or regulation unless the Company has otherwise agreed herein not to treat such cost as an external cost or to pass through such cost to Subscribers; (k) reimbursement of the Franchising Authority pursuant to Section 6.1.4; (1) compliance with the interest provision under Section 6.3; (m) the technical performance provisions under Section Il of Appendix B; (n) compliance with the terms of Section IV of Appendix B; and (o) compliance with Section I of Appendix D. In the event the Company seeks to pass through costs to subscribers that it in good faith believes are external costs under the FCC rate regulations which the Company has not otherwise agreed herein not to treat as an external cost, the Company and the . Franchising Authority shall in good faith discuss a method to pass through such costs in a manner permitted by the rate regulation rules of the Federal Communications Commission (47 C.F.R. § 901, et. seq.), provided the Company and Franchising Authority agree that to the extent any such costs are capital costs, the Company shall amortize such costs over the longer of the remaining term of this Agreement or the useful life of the equipment or facilities. SECTION 5 CONSUMER PROTECTION AND CUSTOMER SERVICE; SUBSCRIBER BILLS; AND PRIVACY PROTECTION 5.1 Customer Service and Consumer Protection Standards The Company shall comply in all respects with the requirements set forth in Appendix E. 5.2 Subscriber Bills 5.2.1 Bill Format Generally. Subscriber bills shall be designed in such a way as to present the information contained therein in a manner that is clear, concise, and understandable to Subscribers; that is consistent with applicable law; and that (i) is not misleading, (ii) does not omit material information, and (iii) does not mischaracterize any information. 5.2.2 Bill Itemization 5.2.2(1) The Company may itemize costs on Subscriber bills to the extent permitted by applicable law and any rules or regulations promulgated thereunder. 5.2.2(ii) Any costs itemized on Subscriber bills may not be misleading, omit material information, or intentionally mischaracterize any information. < -11 -> G v w ME 5.3 Privacy Protection 5.3.1 Company To Protect Privacy. The Company shall comply with applicable privacy laws, including, without limitation, Section 631 of the Cable Act (47 U.S.C. § 55 1) and regulations adopted pursuant thereto. 5.3.2 Company To Provide Certain Information To Franchising Authority. The Company shall, upon the request of the Franchising Authority from time to time during the term of the Franchise and consistent with applicable law, provide to the Franchising Authority Subscriber information requested by the Franchising Authority. SECTION 6 COMPENSATION AND OTHER PAYMENTS 6.1 Compensation to the Franchising Authority. As compensation for the Franchise, the Company shall pay, or cause to be paid, to the Franchising Authority the amounts set forth in this Section 6.1. 6, 1.1 Franchise Fees -- Amount. As compensation for the franchise, the Company shall pay to the Franchising Authority an amount equal to five percent (5 %) of Gross Revenue derived from the operation of the System to provide Services. Except for the payments expressly required by Section 6. 1, none of the payments or contributions made by, or the Services, equipment, facilities, support, resources, or other activities to be provided or performed by the Company at the direction of the Franchising Authority or otherwise pursuant to this Agreement, or otherwise in connection with the construction, operation, maintenance or upgrade of the System, are franchise fees chargeable against the compensation payments to be paid to the Franchising Authority by the Company pursuant to Section 6.1 nor shall any of them be treated as part of the compensation to be paid to the Franchising Authority pursuant to Section 6.1. If the foregoing sentence for any reason is held invalid, the compensation payments due from the Company to the Franchising Authority pursuant to Section 6.1, shall take precedence over all other payments, contributions, Services, equipment, facilities, support, resources, or other activities to be paid or supplied by the Company pursuant to this Agreement. 6.1.2 Franchise Fees -- Payment. All such payments of franchise fees shall be made on a quarterly basis and shall be remitted simultaneously with the submission of the Company's quarterly report required pursuant to Section 6.1.3. 6.1.3 Company To Submit Franchise Fee Report. The Company shall submit to the Franchising Authority a report, in such form and containing such detail as the Franchising Authority deems appropriate in order to determine the Company's compliance with this Section, not later than thirty (30) days after the last day of each March, June, < -12 -> M September, and December throughout the term of this Agreement setting forth the Grows 2 �O Revenue for the quarter ending on said last day. 6.1.4 Franchise Fee Pavments Subject to Audit: Remedy for Underpavment. Except as otherwise provided by law, no acceptance of any franchise fee payment by the Franchising Authority shall be construed as an accord and satisfaction that the amount paid is in fact the correct amount or a release of any claim that the Franchising Authority may have for further or additional sums payable under this Agreement, and all amounts paid shall be subject to audit and recomputation by the Franchising Authority for a three -year period from the date of payment after which period such payment shall be considered final. _ If, as a result of such audit or any other review, the Franchising Authority determines that the Company has underpaid its fees in any twelve (12) month period by ten percent (10 %) or more, then, except in the case of a good faith dispute by the Company, the Company shall make full payment of the relevant obligation and reimburse the Franchising Authority for all of the reasonable costs associated with the audit or review. 6.1.5 Company To Deduct and Pay Franchise Fee on Amounts Collected for Third Parties. If the Company collects from Subscribers any amounts to be paid to any Person for the provision of Services on the System that fall within the definition of Gross Revenue, the Company shall deduct the same percentage from such amounts as the then - applicable franchise fee percentage pursuant to Section 6. 1.1 and include such deducted amounts in its payment to the Franchising Authority pursuant to this Section 6.1 and include such payments in its report pursuant to Section 6.13. 6.1.6 Company To Require Third Parties To Pay on Amounts Collected from Subscribers. If any Person other than the Company directly collects such amounts from Subscribers that would constitute Gross Revenue if received directly by the Company, the Company shall include in its contract, or other arrangement with such Person, a provision (which must be approved in advance by the Franchising Authority) which provides that such Person shall remit to the Franchising Authority on a quarterly basis an amount equal to the same percentage of such amounts collected from Subscribers as the then - applicable franchise fee percentage pursuant to Section 6.1.1, together with a quarterly report similar in form and content to the report referred to in Section 6.1.3, and that the Franchising Authority may enforce such provision directly against such Person. 6.2 Payments Not To Be Set Off Against Taxes or Vice Versa. The parties agree that the compensation and other payments to be made pursuant to this Section 6 and any other provision of this Agreement are not a tax and are not in the nature of a tax and are in addition to any and all taxes of general applicability or other fees or charges (including any fees or charges which may be imposed on the Company for the use of poles, conduits or similar facilities that may be owned or controlled by the Franchising Authority) which the Company or any Affiliated Person shall be required to pay to the Franchising Authority or to any other governmental authority, and neither the Company nor any Affiliated Person shall have or make any claim for any deduction or other credit of all or any part of the amount of the < -13 -> compensation or other payments to be made pursuant to this Agreement, on the one hand, 291 from or against any Franchising Authority or other governmental taxes of general applicability or other fees or charges which the Company or any Affiliated Person is required to pay to the Franchising Authority or other governmental agency on the other hand, or vice versa. 6.3 Interest on Late Payments. If any payment required by this Agreement is not actually received by the Franchising Authority on or before the applicable date fixed in this Agreement or by the Franchising Authority, the Company shall pay interest thereon, from the due date to the date paid, at a rate equal to three (3) percent interest per annum above the Federal Reserve discount rate at the time of this Agreement, or as otherwise provided by Article 19, Section 13 of the State of Arkansas Constitution. 6.4 Continuing Obligation. In the event the Company continues to operate all or any part of the System after the term of this Agreement, then the provisions of this Agreement shall apply and the Company shall continue to comply with all applicable provisions of this Agreement, including, without limitation, all compensation and other payment provisions of this Agreement, throughout the period of such continued operation, provided that any such continued operation shall in no way be construed as a renewal or other extension of this Agreement or the Franchise, except to the extent an extension is for purposes of compliance with Section 626 of the Cable Act. SECTION 7 OVERSIGHT AND REGULATION 7.1 Franchising Authority's Right of Oversight. The Franchising Authority shall have the right to oversee, regulate, and periodically inspect the construction, operation, maintenance and upgrade of the System, and all parts thereof, in accordance with the provisions of this Agreement and applicable law. Consistent with applicable law, the Franchising Authority may adopt or issue such rules, regulations, orders, or other directives governing the Company or the System as it shall find necessary or appropriate in the exercise of the Franchising Authority's police power, and such other orders as the Franchising Authority shall find necessary or appropriate pursuant to and in furtherance of the terms of this Agreement, and the Company expressly agrees to comply with all such lawful rules, regulations, orders, or other directives, provided that such rules, regulations, orders, or other directives are not materially in conflict with the Company's rights set forth herein. Nothing herein shall be interpreted to grant the Franchising Authority any right to adopt any rules, regulations, orders or other directives it does not otherwise have the righi to adopt under applicable statute, rule, regulation or ordinance. 7.2 Company Obligation To Have Operational and Managerial Standards. The Company shall have managerial and operational standards, procedures, records and controls to enable the Company to be, at all times throughout the term of this Agreement, in compliance with each term and condition of this Agreement. < -14 -> 292 7.3 Reports To Be Provided by the Company 7.3.1 Comoliance Report. The Company shall cooperate with the Franchising Authority so as to ensure the Franchising Authority's ability to enforce the terms and conditions of this Agreement to the maximum extent permitted by this Agreement and applicable law. At the request of the Franchising Authority, the Company shall promptly submit to the Franchising Authority a report or information, in such detail and containing such substance as the Franchising Authority may reasonably determine, regarding the Company, and its compliance with any term or condition of this Agreement. 7.3.2 Financial Reports. The Company shall submit to the Franchising Authority, at the Franchising Authority's request, an appropriate financial statement containing such information as the Franchising Authority deems relevant to enforcement of, or to determining the Company's compliance with, this Agreement. _ 7.3.3 Company To Submit Conies of Communications With Government Officials. At the request of the Franchising Authority, the Company shall submit to the Franchising Authority, for the preceding quarter, all briefs, comments, applications, petitions, or other similar filings which are in writing or are reduced to writing (in manual or computer form but not internal file memoranda), which are submitted to any municipal, state, county or federal agency, court, governmental body or official, and all communications, applications, correspondence, public reports, petitions, or other filings which are in writing or are reduced to writing (in manual or computer form but not internal file memoranda), which are received from any municipal, state, county or federal agency, court, governmental body or official, which are relevant to any aspect of the operations or the financial arrangements of the System pursuant to this Agreement or which in any way materially affect the System or any Service or the Company's representations and warranties set forth herein, but not including tax returns. Section 7.5.2 is applicable to the treatment of information the Franchising Authority may request pursuant to this Section 7.3.3 that the Company alleges contains confidential or proprietary information. 7.4 Company To Maintain Books. Records and Files 7.4.1 Books and Records. Throughout the term of this Agreement, the Company shall maintain in the Franchise Area, or make available in the Franchise Area within ten (10) business days, complete and accurate records of the business, ownership, and operations of the Company with respect to the System, its operation, any Service distributed over the System, and which are adequate to enable the Company to demonstrate, at all times throughout the term of this Agreement, that it is, and has been, in compliance with each term and condition of this Agreement. All such documents which pertain to financial matters which may be the subject of an audit by the Franchising Authority shall be retained by the Company for a minimum of three (3) years following termination of this Agreement. < -15 -> 7.4.2 File for Public Inspection. Throughout the term of this Agreement, 293 the Company shall maintain, in a file available for public inspection during normal business hours, in the Franchise Area, a list of the following documents: 7.4.2(1) the initial version of all plans and other documents as submitted by the Company or, as applicable, by any other Person as provided in this Agreement, all updates to such plans and other documents, and any modifications to such plans or other documents that have become effective; 7.4.2(ii) records of all Subscriber complaints received by the Company during the prior three (3) years, and the action taken by the Company in response to each complaint, as provided in Appendix E, provided that the name and address of each Subscriber appearing on such records shall not be disclosed to the Franchising Authority, unless a Subscriber permits his or her name and address be disclosed to the Franchising Authority; 7.4.2(iii) all periodic reports to be submitted by the Company, as provided in this Section 7; 7.4.2(iv) all rules and regulations for commercial (leased) access channels adopted by the Company pursuant to the FCC's regulations under Section 612 of the Cable Act; and 7.4.2(v) records indicating all uses, and users, of (including suppliers of Services on) all Channels on the System. Each entry on the list must be in a form, and provide sufficient detail, to allow a Person to readily identify the matter to which the list entry pertains. Upon request of a Person, the Company shall promptly, but in no event more than two (2) business days after the request, provide such Person a copy of any item requested from the list for inspection during normal business hours. 7.5 Franchising Authority's Rights of Inspection and Audit 7.5.1 Right of Inspection -- General. The Franchising Authority or its designated representatives, shall have the right to inspect or examine during normal hours of operation and upon three (3) days written notice to the Company, all documents, records and other information which pertain to the Company or any Affiliated Person with respect to the System, and which enable the Franchising Authority to determine the Company's compliance with this Agreement or to otherwise perform its regulatory responsibilities under this Agreement. All such documents, records and other information shall be made available within the Franchise Area in order to facilitate said inspection, examination, or audit, as provided in this Section 7.5. Further, during normal hours of operation and upon three (3) days written notice to the Company, the Franchising Authority or its designated representatives may inspect and examine any other aspect of the System, including facilities < -16 -> 294 and equipment thereof. The Company shall have the right to be present during any inspection pursuant to this Section 7.5.1. 7.5.2 Treatment of Proprietary Information. 7.5.2(i) Access by the Franchising Authority to any of the documents, records or other information covered by this Section 7.5 or Sections 7.3. and 7.4 shall not be denied by the Company on grounds that such documents, records or information are alleged by the Company to contain proprietary information, provided that, although the Franchising Authority has the right to view such documents, records or other information, the Company shall maintain control of such documents, records or other information and not grant the Franchising Authority the right to possess any such documents, records, or other information and that this requirement shall not be deemed to constitute a waiver of the Compan y's right to assert that the proprietary information contained in such documents, records or other information, should not be disclosed and to withhold such information from the Franchising Authority's possession upon the agreement of the Franchising Authority. If the Franchising Authority concurs with the Company's assertion regarding the proprietary nature of such documents, records or other information, and if the Franchising Authority has never had possession of such documents, records or other information but only access to such documents, records or other information, the Franchising Authority will not disclose such documents, records or other information to any Person, unless required by applicable law or order of governmental authority. If the Franchising Authority does not concur with such assertion, and the Company does not withdraw its assertion, then the Franchising Authority shall return the material to the Company or shall submit the material containing such information to a court of competent jurisdiction under seal for in camera inspection. The Company shall not be required to provide the Franchising Authority possession of the proprietary portion of such material during the pendency of any court challenge to such provision unless so ordered by a court of competent jurisdiction, except that the Franchising Authority shall have the right to review such documents, records or other information. If as a part of any reporting requirement or request for information the Franchising Authority has knowingly or unknowingly requested proprietary information, or if the Company feels that it cannot respond to a request without providing proprietary information, this information shall be provided under separate seal with the bold notation "Proprietary Information Enclosed: Not to be Disseminated Without Approval." This material shall be returned immediately to the Company upon review by the Franchising Authority and shall never become a part of the Franchising Authority's files concerning this Agreement, provided that failure to so designate this material shall in no way be a basis for any action by the Company against the Franchising Authority. 7.5.2(ii) Notwithstanding Section 7.5.2(i), in the event the Franchising Authority has obtained or set aside funds for the construction of a Cable System in the Franchise Area and has announced plans to operate a Cable System in the Franchise Area, the Franchising Authority's right to obtain proprietary information pursuant to Section 7.5.2(1) shall be limited to those circumstances where the Franchising Authority requests such information to determine the Company's compliance with this Agreement or to otherwise perform its regulatory responsibilities under this Agreement. In such circumstance, the <-17 -> 295?,. . Franchising Authority and the Company shall agree upon a neutral third party to review such information on behalf of the Franchising Authority and such third party shall provide the Franchising Authority with any answers or information the Franchising Authority reasonably determines it needs to determine the Company's compliance with this Agreement or to otherwise exercise its regulatory responsibilities under this Agreement. 7.5.3 Franchising Authority Mav Conduct Compliance Audit and Hearings. The Franchising Authority may conduct a full compliance audit and hold public hearings at any time during the term of the Franchise, provided it gives the Company written notice fifteen (15) days in advance of the commencement of such audits and associated hearings. 7.6. Company to Provide Copies to City Manager and City Attorney The Company shall provide a copy of all documents, records, rate filings or other information required to be submitted to the Franchising Authority pursuant to this Agreement or applicable law or regulation to the City Manager and the City Attorney at the addresses and in the manner set forth in Section 11.7. SECTION 8 RESTRICTIONS AGAINST ASSIGNMENTS AND OTHER TRANSFERS 8.1 Transfer of Franchise Agreement or System. Neither the Franchise, nor any rights or obligations of the Company in the System or pursuant to this Agreement, nor any part of the capacity of the System, shall be encumbered, assigned, sold, transferred, pledged, leased, sublet, or mortgaged in any manner, in whole or in part, to any Person, nor shall title therein, either legal or equitable, or any right or interest therein, pass to or vest in any Person, either by act of the Company or any Affiliated Person, by act of any Person holding Control of or any interest in the Company or in the System or the Franchise, by operation of law, or otherwise, without the prior written consent of the Franchising Authority, provided that the Franchising Authority shall consider any such action in accordance with applicable law and its usual procedural rules. 8.2 Transfer of Control. The ownership and Control structure of the Company as of the Execution Date is set forth on Appendix F. No change in Control of the Company, the System or the Franchise shall occur after the Execution Date, by act of the Company or any Affiliated Person, by act of any Person holding Control of the Company, the System or the Franchise, by operation of law, or otherwise, without the prior written consent of the Franchising Authority. Notwithstanding the foregoing, the prior consent of the Franchising Authority shall not be required with respect to solely intracorporate reorganizations between or among entities wholly owned and wholly controlled by Comcast Corporation to the extent such transaction does not involve a change in the management, day to day operations, or financial condition of the Company; provided, the Franchising Authority shall receive thirty (30) days advance written notice of such intracorporate reorganization. < -I 8 -> 0 ■]w w w w� 8.3 Procedures. The procedures in Appendix F shall be followed with respect to all proposed actions requiring consent under Section 8.1 or 8.2 and shall also be followed for any proposed action as to which there is a presumption of a change of Control within the meaning of Appendix A. 296. 8.4 Consent Not A Waiver. The grant or waiver of any one or more of such consents shall not render unnecessary any subsequent consent, nor shall the grant of any such consent constitute a waiver of any other rights of the Franchising Authority. SECTION 9 SPECIFIC RIGHTS AND REMEDIES 9.1 Not Exclusive. The Company agrees that the Franchising Authority shall have the specific rights and remedies set forth in this Section 9. These rights and remedies are in addition to and cumulative with any and all other rights or remedies, existing or implied, now or hereafter available to the Franchising Authority at law or in equity in order to enforce the provisions of this Agreement, except that nothing herein shall be interpreted to permit the Franchising Authority to exercise such rights and remedies in a manner that permits duplicative recovery from or payments by the Company. Such rights and remedies shall not be exclusive, but each and every right and remedy specifically provided or otherwise existing or given may be exercised from time to time and as often and in such order as may be deemed expedient by the Franchising Authority. The exercise of one or more rights or remedies shall not be deemed a waiver of the right to exercise at the same time or thereafter any other right or remedy nor shall any such delay or omission be construed to be a waiver of or acquiescence to any default. The exercise of any such right or remedy by the Franchising Authority shall not release the Company from its obligations or any liability under this Agreement, except as expressly provided for in this Agreement or as necessary to avoid duplicative recovery from or payments by the Company. 9.2 Events of Default 9.2.1 Grounds. The Company agrees that an Event of Default shall include, but shall not be limited to, any of the following acts or failures to act by the Company or any Affiliated Person: 9.2.1(1) except to the extent set forth in Section 9.2.1(ii), any substantial failure to comply with any material provision of this Agreement which is not cured within thirty (30) days after notice pursuant to this Section; 9.2.1 (ii) Failure of the Company to complete the upgrade of the System within 90 days after notice from the Franchising Authority that the Company has not completed the upgrade by the date set forth in Section 2.1.6; < -19 -> 4 9.2.1(iii) The condemnation by a public authority other than the Franchising 297 Authority, or sale or dedication under threat or in lieu of condemnation, of all or a substantial part of the System, the effect of which would materially frustrate or impede the ability of the Company to carry out its obligations, and the purposes of this Agreement; 9.2.1(iv) In the event that: (A) the Company shall suspend or discontinue its business, shall make an assignment for the benefit of creditors, shall fail to pay its debts generally as they become due, shall become insolvent (howsoever such insolvency may be evidenced), shall be adjudicated insolvent, shall petition or apply to any tribunal for, or consent to, the appointment of, or taking possession by, a receiver, custodian, liquidator, trustee or similar official pursuant to federal, state or local laws, ordinances or regulations of or for it or any substantial part of its property or assets, including all or any part of the System; or (B) a writ or warrant of attachment, execution, distraint, levy, possession or any similar process shall be issued by any tribunal against all or any material part of the Company's property or assets which is not discharged by the Company within 90 days; or (C) any creditor of the Company petitions or applies to any tribunal for the appointment of, or taking possession by, a trustee, receiver, custodian, liquidator or similar official for the Company or of any substantial parts of the assets of the Company under the law of any jurisdiction, whether now or hereinafter in effect, and an order, judgment or decree is entered appointing any such trustee, receiver, custodian, liquidator or similar official, or approving the petition in any such proceedings which is not rescinded within 120 days; or (D) any order, judgment or decree is entered in any proceedings against the Company decreeing the voluntary or involuntary dissolution of the Company; 9.2.1(v) If there shall occur any denial, forfeiture or revocation by any federal, state or local governmental authority of any authorization required by law or the expiration without renewal of any such authorization, and such events either individually or in the aggregate, materially jeopardize or could reasonably be expected to materially jeopardize the Company's ability to continue to operate the System; or 9.2.1(vi) A persistent failure by the Company or its Affiliated Persons, as applicable, to comply with any of the provisions, terms or conditions of this Agreement or with any lawful rules, regulations, orders or other directives of the Franchising Authority after having received repeated notice of a failure to comply. 9.2.2 Franchising Authority Action Upon Occurrence of Event of Default. Upon the occurrence of an Event of Default, then, in accordance with the procedures provided in Section 9.2.3, the Franchising Authority may, at any time during the term of this Agreement, take any or all of the following actions: 9.2.2(i) Require the Company to take such actions as the Franchising Authority deems appropriate in the circumstances to ensure compliance with this Agreement; 9.2.2(ii) Seek money damages from the Company as compensation for such Event of Default, which money damages may come from, among other sources, the Security Fund established pursuant to Section 9.7; <-20 -> 293 9.2.2(iii) Seek to obtain the appointment of a court- appointed trustee or similar Person to take any actions which the Franchising Authority deems appropriate for an Event of Default under Section 9.2.1(iv); or 9.2.2(iv) Revoke the Franchise by termination of this Agreement pursuant to this Section 9 and applicable law. 9.2.3 Breach Procedures. The Franchising Authority shall exercise the rights provided in Section 9.2.2 in accordance•with applicable law and the procedures set forth below: 9.2.3(1) The Responsible Franchising Official shall notify the Company, in writing, of an alleged Event of Default, which notice shall specify the alleged Event of Default with reasonable particularity. The Company shall, within thirty (30) days after receipt of such notice or such longer period of time as set forth in this Agreement or as the Responsible Franchising Official may specify in such notice, either cure such alleged Event of Default or, in a written response to the Responsible Franchising Official, either present facts and arguments in refutation or excuse of such alleged Event of Default or state that such alleged Event of Default will be cured and set forth the method and time schedule for accomplishing such cure. 9.2.3(ii) The Responsible Franchising Official shall determine (A) whether an Event of Default has occurred; (B) whether such Event of Default is excusable; (C) whether such Event of Default has been cured; and (D) whether the Company's plan to, and schedule for, cure is acceptable. 9.2.3(iii) If the Responsible Franchising Official determines that an Event of Default has occurred and that such Event of Default is not excusable and has not been or will not be cured by the Company in a manner and in accordance with a schedule reasonably satisfactory to the Responsible Franchising Official, then the Responsible Franchising Official shall prepare a written report which may recommend the action to be taken by the Board of Directors. The Responsible Franchising Official shall provide notice and a copy of such report to the Company on or prior to the date it is delivered to the Board of Directors. The Board of Directors shall: (a) schedule a public hearing on such report; (b) provide the Company no less than five (5) business days advance notice of such public hearing; and (c) provide the Company an opportunity to speak at the public hearing. In the event that the Board of Directors determines that such Event of Default has not occurred, or that such Event of Default either has been or will be cured in a manner and in accordance with a schedule reasonably satisfactory to the Board of Directors, or that such Event of Default is excusable, such determination shall conclude the investigation. 9.2.3(iv) If the Board of Directors determines that such Event of Default has occurred, and that such Event of Default has not been and will not be cured in a manner and in accordance with a schedule reasonably satisfactory to the Board of Directors, and that such <-21 -> M M ® M M Event of Default is not excusable, then the Franchising Authority may take any of the actions provided in Section 9.2.2. 9.3 Termination. In the event of any termination of this Agreement, the Franchising Authority may: (i) direct the Company to operate the System on behalf of the Franchising Authority pursuant to the provisions of this Agreement, for a period of up to six months, during which time the Company shall be entitled to the revenues from the System; (ii) if the Company does not agree to operate the System for the period set forth in this Section 9.3, authorize any other Person to operate the System on behalf of the Franchising Authority or otherwise upon such terms and conditions as are equitable to the Franchising Authority and the Company; or (iii) order the Company to cease all construction and operational activities in a prompt and workmanlike manner. 9.4 Franchising Authority's Right To Order Removal or To Acquire or Effect a Transfer of the System 299 9.4.1 Removal. In addition to its rights under Section 9.3, upon any termination, the Board of Directors may, in its sole discretion in the event the System is not sold pursuant to Section 9.4.2, but shall not be obligated to, direct the Company to remove, at the Company's sole cost and expense, all or any portion of the System from all Streets and other public property within the Franchise Area, subject to the following: (i) this provision shall not apply to buried cable which the Franchising Authority determines should not be removed; (ii) in removing the System, or part thereof, the Company shall refill and compact, at its own expense, any excavation that shall be made by it and shall leave all Streets and other property in as good condition as that prevailing prior to the Company's removal of the System and without altering or disturbing in any way any electric, telephone or other utility cables, wires or attachments (except to the extent such affecting, altering or disturbing is permitted by an agreement between the Company and the applicable utility); (iii) the Franchising Authority shall have the right to inspect and approve the condition of such Streets and public property after removal; (iv) the liability insurance, indemnity and security fund provisions of this Agreement shall remain in full force and effect during the entire period of removal and associated repair of all Streets and other public property; (v) removal shall be commenced within thirty (30) days of the removal order by the Franchising Authority and shall be completed within eighteen (18) months thereafter including all associated repair of all Streets and other public property; <-22 -> M M M M M 300 (vi) if, in the reasonable judgment of the Franchising Authority, the Company fails to substantially complete such removal, including all associated repair of Streets and other public property, within eighteen (18) months thereafter, then, to the extent not inconsistent with applicable law: (A) the Franchising Authority shall have the right to declare that all rights, title and interest to the System in the Streets and public property belong to the Franchising Authority with all rights of ownership, including, but not limited to, the right to operate the System or to effect a transfer of such portions of the System to another Person for operation; or (B) the Franchising Authority shall have the right to authorize removal of the System in the Streets and public property, at the Company's cost, by another Person; and (C) to the extent not inconsistent with applicable law, any portion of the System in the Streets and public property not designated by the Franchising Authority for removal shall belong to and become the property of the Franchising Authority withouf compensation to the Company and the Company shall execute and deliver such documents, as the Franchising Authority shall. request, in form and substance acceptable to the Franchising Authority, to evidence such ownership by the Franchising Authority. Notwithstanding the foregoing, the Company may dispose of any portion of the System not designated by the Franchising Authority for removal during such eighteen (18) month period, provided, however, that if the Company fails to complete the removal of the portion(s) of the System designated for removal by the Franchising Authority within such period, then all such portion(s) of the System not disposed of and all amounts collected for any portion(s) of the System disposed of by the Company during such period shall belong to the Franchising Authority, with no price due to the Company. 9.4.2 Acquisition or Transfer. Upon any termination and as an alternative to ordering removal of the System within the Franchise Area, the Franchising Authority shall have the right to, and may, in its sole discretion and in accordance with Section 627 of the Cable Act (47 U.S.C. § 547) and applicable law, acquire or effect a transfer to a third party acceptable to the Franchising Authority of all or any part of the System in the Franchise Area. 9.4.3 Price. The price to be paid by the Franchising Authority to the Company upon an acquisition or transfer by the Franchising Authority to the Franchising Authority shall depend upon the nature of the termination. If pursuant to applicable law the Franchise expires without being renewed or if the renewal of the Franchise is denied, then the price shall be fair market value, determined on the basis of the System valued as a going concern but with no value allocated to the Franchise itself (i.e., the fair market value of the System valued as a going concern, with a deduction for the value allocable to the Franchise itself). If the termination is due to the revocation of the Franchise for cause, including, but not limited to, revocation due to an Event of Default by the Company as provided in Section 9.2 or otherwise, then the price shall be an equitable price. 9.5 Company's Obligations. In the event of any such acquisition, transfer or Abandonment pursuant to Section 9.4, the Company shall: < -23 -> M M M � 9.5. 1 cooperate with the Franchising Authority or any third party in 301 maintaining the distribution of Services over the System in the Franchise Area in order to maintain continuity of Service to Subscribers; 9.5.2 promptly execute all appropriate documents to transfer to the Franchising Authority or third party, title to the System in the Franchise Area, all components thereof necessary to operate and maintain the System in the Franchise Area pursuant to the terms and conditions of this Agreement, as well as all contracts, leases, licenses, permits, rights -of -way, and any other rights, contracts or understandings necessary to maintain the System and the distribution of Services over the System in the Franchise Area; provided that such transfers shall be made subject to the rights, under Article 9 of the Uniform Commercial Code as in effect in the State of Arkansas and, to the extent that any collateral consists of real property, under the State of Arkansas property law, of banking or lending institutions which are secured creditors or mortgagees of the Company at the time of such transfers; 9.5.3 promptly supply the Franchising Authority with all necessary records to reflect the Franchising Authority's or third party's ownership of the System in the City of Little Rock and to operate and maintain the System in the Franchise Area, including, without limitation, all Subscriber records and plant and equipment layout documents; and 9.5.4 waive relocation fees in the event of termination, purchase, or condemnation of the System or this Agreement. 9.6 Other Provisions. The Franchising Authority and the Company shall negotiate in good faith the terms and conditions of any such acquisition or transfer, except that, in the event of any acquisition of the System by the Franchising Authority, the Franchising Authority: (i) shall not be required to assume any of the obligations of any collective bargaining agreements or any other employment contracts held by the Company or any other obligations of the Company or its officers, employees, or agents, including, without limitation, any pension or other retirement, or any insurance obligations; (ii) shall not be required to assume any liabilities; and (iii) with respect to creditors or mortgagees, shall have no obligation following said transfers to pay, pledge, or otherwise commit in any way any general or any other revenues or funds of the Franchising Authority, other than the net operating revenues received by the Franchising Authority from its operation of the System, in order to repay any amounts outstanding on any debts secured by the System which remain owing to such creditors or mortgagees; and provided, finally, that the total of such payments by the Franchising Authority to such creditors and mortgagees, from the net operating revenues received by the Franchising Authority from its operation of the System, shall in no event exceed the lesser of: (a) the fair market value of the System on the date of the transfer of title to the Franchising Authority or (b) the outstanding debt owed to such creditors and mortgagees on said date. Nothing in this Sections 9.5 or 9.6 shall be construed to limit the rights of any such banking or lending institutions to exercise its or their rights as secured creditors or mortgagees at any time prior to the payment of all amounts due pursuant to the applicable debt instruments. < -24 -> ® 302 9.5. 1 cooperate with the Franchising Authority or any third party in maintaining the distribution of Services over the System in the Franchise Area in order to maintain continuity of Service to Subscribers; 9.5.2 promptly execute all appropriate documents to transfer to the Franchising Authority or third party, title to the System in the Franchise Area, all components thereof necessary to operate and maintain the System in the Franchise Area pursuant to the terms and conditions of this Agreement, as well as all contracts, leases, licenses, permits, rights -of -way, and any other rights, contracts or understandings necessary to maintain the System and the distribution of Services over the System in the Franchise Area; provided that such transfers shall be made subject to the rights, under Article 9 of the Uniform Commercial Code as in effect in the State of Arkansas and, to the extent that any collateral consists of real property, under the State of Arkansas property law, of banking or lending institutions which are secured creditors or mortgagees of the Company at the time of such transfers; 9.5.3 promptly supply the Franchising Authority with all necessary records to reflect the Franchising Authority's or third party's ownership of the System in the City of Little Rock and to operate and maintain the System in the Franchise Area, including, without limitation, all Subscriber records and plant and equipment layout documents; and 9.5.4 waive relocation fees in the event of termination, purchase, or condemnation of the System or this Agreement. 9.6 Other Provisions. The Franchising Authority and the Company shall negotiate in good faith the terms and conditions of any such acquisition or transfer, except that, in the event of any acquisition of the System by the Franchising Authority, the Franchising Authority: (i) shall not be required to assume any of the obligations of any collective bargaining agreements or any other employment contracts held by the Company or any other obligations of the Company or its officers, employees, or agents, including, without limitation, any pension or other retirement, or any insurance obligations; (ii) shall not be required to assume any liabilities; and (iii) with respect to creditors or mortgagees, shall have no obligation following said transfers to pay, pledge, or otherwise commit in any way any general or any other revenues or funds of the Franchising Authority, other than the net operating revenues received by the Franchising Authority from its operation of the System, in order to repay any amounts outstanding on any debts secured by the System which remain owing to such creditors or mortgagees; and provided, finally, that the total of such payments by the Franchising Authority to such creditors and mortgagees, from the net operating revenues received by the Franchising Authority from its operation of the System, shall in no event exceed the lesser of (a) the fair market value of the System on the date of the transfer of title to the Franchising Authority or (b) the outstanding debt owed to such creditors and mortgagees on said date. Nothing in this Sections 9.5 or 9.6 shall be construed to limit the rights of any such banking or lending institutions to exercise its or their rights as secured creditors or mortgagees at any time prior to the payment of all amounts due pursuant to the applicable debt instruments. < -24 -> 9.7 Security Fund. M M M s M M M 303 9.7.1 Form and Amount. At or prior to the execution of this Agreement, and as a condition precedent thereto, the Company has deposited with the Franchising Authority the amount of Five Hundred Thousand Dollars ($500,000.00), Fifty Thousand Dollars ($50,000.00) of which shall be provided in cash, with the balance in the form of an irrevocable, unconditional letter of credit or other instrument satisfactory to the Franchising Authority, which letter of credit or other instrument shall in no event require the consent of the Company prior to the collection by the Franchising Authority of any amounts covered by such letter of credit or other instrument. The Franchising Authority shall deposit the cash in an interest bearing account. The amount of such cash, any interest earned on such cash in the interest bearing account, and such letter of credit or other instrument shall constitute the Company's Security Fund. Upon the completion of the upgrade set forth in Section 2.1.6, the Company shall have the right to reduce the amount of the Security Fund to Three Hundred Thousand Dollars ($300,000), provided, however; that such reduction is accomplished by a reduction in the amount set forth in the letter of credit or other instrument satisfactory to the Franchising Authority. The amount of cash provided to the Franchising Authority, including any interest earned on such amount, shall not be affected by such reduction of the Security Fund. 9.7.2 Purposes. The Security Fund shall serve as security for: 9.7.2(i) the faithful performance by the Company of all terms, conditions and obligations of this Agreement and to cure any performance failure which can be cured through payment out of the Security Fund; 9.7.2(ii) any expenditure, damage, or loss incurred by the Franchising Authority occasioned by the Company's failure to comply with all rules, regulations, orders, permits and other directives of the Franchising Authority issued pursuant to this Agreement; 9.7.2(iii) failure to make any payment of compensation set forth in this Agreement; 9.7.2(iv) the payment of premiums for the liability insurance required pursuant to this Agreement not made by the Company when due; 9.7.2(v) any removal of the System ordered by the Franchising Authority and not performed by the Company; 9.7.2(vi) the payment to the Franchising Authority of any amounts for which the Company is liable pursuant to Section 11.9.5 which are not paid by the Company's insurance; 9.7.2(vii) the payment of any other amounts which become due to the Franchising Authority pursuant to this Agreement or law; < -25 -> 9.7.2(viii) the timely renewal of the letter of credit that constitutes the Security Fund; and 9.7.2(ix) any costs, losses or damages incurred by the Franchising Authority as a result of a default of the Company's obligations under this Agreement. 93.3 Replenishment. Throughout the term of this Agreement, or for as long as the Company operates the System, whichever period is longer, and for at least ninety (90) days thereafter, the Company shall maintain the Security Fund in the amount specified in this Section. Within fifteen (15) business days after receipt of notice from the Franchising Authority that any amount has been withdrawn from the Security Fund, as provided in Section 9.7.4 below, the Company shall restore the Security Fund to the amount specified in Section 9.7.1 above, provided that said restoration obligation shall be suspended during the period of any judicial challenge by the Company to the propriety of said withdrawal from the Security Fund. If a court determines that said withdrawal by the Franchising Authority was improper, the Franchising Authority shall restore to the Security Fund such amount as established by the Court. 9.7.4 Withdrawals. If the Company fails: (i) to make any payment required by this Agreement within the time fixed herein; (ii) to pay to the Franchising Authority, within ten (10) business days after receipt of notice, any liabilities relating to the System that are due and unpaid; (iii) to pay to the Franchising Authority, within ten (10) business days after receipt of notice from the Board of Directors, any damages, claims, costs or expenses which the Franchising Authority has been compelled to pay or incur by reason of any act or default of the Company; (iv) to comply, within ten (10) business days after receipt of notice from the Board of Directors, with any provision of this Agreement which the Board of Directors determines can be remedied by an expenditure of an amount in the Security Fund; or (v) to cure within ten (10) business days after receipt of notice from the Board of Directors any of said failures or present written comments contesting the validity of the withdrawal, then the Franchising Authority may withdraw the amount thereof from the Security Fund and pay it to the Franchising Authority. The withdrawal of amounts from the Security Fund shall constitute a credit against the amount of the applicable liability of the Company to the Franchising Authority but only to the extent of said withdrawal. 9.7.5 Return of Security Fund. Within ninety (90) days after the termination of this Agreement due to the expiration of the term of the Franchise, the Company shall be entitled to the return of the Security Fund, or portion thereof as remains on deposit with the Franchising Authority at said termination, provided that all offsets necessary to compensate the Franchising Authority for any uncured failure to comply with any provision of this Agreement or Event of Default have been taken by the Franchising Authority. Notwithstanding the foregoing sentence, if the Company continues to operate the System following the termination of this Agreement, the Company shall not be entitled to a return of the Security Fund until ninety (90) days after the end of such continued operation. In the event of a termination of this Agreement for cause due to an Event of Default by the Company or otherwise, such Security Fund shall become the property of the Franchising < -26 -> Authority to the extent necessary to satisfy the purposes of the Security Fund as set forth in 305 Section 9.7.2 above, including the covering of any costs, loss or damage incurred by the Franchising Authority as a result of such termination or Event of Default, provided that any amounts in excess of such costs, loss or damage shall be refunded to the Company. SECTION 10 SUBSEQUENT ACTION 10.1 Current Enforceability of Agreement; No Opposition. By execution of this Agreement, the Company accepts the validity of the terms and conditions of this Agreement in their entirety and hereby waives and relinquishes, to the maximum extent permitted by applicable law, any and all rights it has at the time of the date of the execution of this Agreement or may have had at any time prior to the date of execution of this Agreement, in law or in equity, fo assert in any manner at any time or in any forum that this Agreement, the Franchise, or the processes and procedures pursuant to which this Agreement was entered into and the Franchise was granted are not consistent with applicable law as such law existed on the date of the execution of this Agreement. 10.2 Company to Comply to Maximum Extent in Event of Subsequent Invalidity. In addition to complying with Section 10.3, in the event that, after the Execution Date, any court, agency, commission, legislative body, or other authority of competent jurisdiction: (i) declares this Agreement invalid, in whole or in part, or (ii) requires the Company either to: (A) perform any act which is inconsistent with any provision of this Agreement or (B) cease performing any act required by any provision of this Agreement, then the Company shall nevertheless comply with the terms of this Agreement to the maximum extent consistent with law. Nothing herein is intended to limit any right the Company may have to claim that any action by the Franchising Authority to enforce this Agreement is inconsistent with the terms of this Agreement. 10.3 Procedures in the Event of Subsequent Invalidity. In the event that, after the Execution Date, any court, agency, commission, legislative body, or other authority of competent jurisdiction: (i) declares this Agreement invalid, in whole or in part, or (ii) requires the Company either to: (A) perform any act which is inconsistent with any provision of this Agreement or (B) cease performing any act required by any provision of this Agreement, including any obligations with respect to compensation or other financial obligations pursuant to this Agreement, then the Company shall promptly notify the Franchising Authority of such fact. Upon receipt of such notification, the Franchising Authority, acting in good faith, shall determine whether such declaration or requirement has a material and adverse effect on this Agreement. If the Franchising Authority acting in good faith, determines that such declaration or requirement does not have a material and adverse effect on this Agreement, then the Company shall comply with such declaration or requirement. If the Franchising Authority, acting in good faith, determines that such declaration or requirement does have such an effect or that compliance with such declaration or requirement by the Company would materially frustrate or impede the ability of the Company to carry out its obligations pursuant to, and the purposes of, this Agreement, then the Company and the Franchising <-27 -> a a a a� a a� a a a� a a a■ 306 Authority shall enter into good faith negotiations to amend this Agreement, so as to enable the Company to perform obligations and provide Services for the benefit of the Franchising Authority and others equivalent to those immediately prior to such declaration or requirement, to the maximum extent consistent with said declaration or requirement. In connection with such negotiations, the Franchising Authority and the Company shall consider whether the circumstances existing at that time are such that the Company should not or cannot perform obligations and provide Services for the benefit of the Franchising Authority and others equivalent to those immediately prior to such declaration or requirement as a direct result of such declaration or requirement. 10.4 Procedures If Franchising Authority's Abilities Are Enhanced. To the extent that any statute, rule, regulation, ordinance or any other law is enacted, adopted, repealed, amended, modified, changed or interpreted in any way during the term of this Agreement so as to enhance the Franchising Authority's ability to meet the cable - related needs and interests of the community, then, upon the Franchising Authority's request, the Company and the Franchising Authority shall enter into good faith negotiations to amend this Agreement to reflect such enactment, adoption, repeal, amendment, modification, change or interpretation and the Company agrees to comply with any such modifications arising out of negotiations. SECTION 11 MISCELLANEOUS 11.1 Police Powers. The Franchising Authority expressly reserves the right to exercise the full scope of its municipal powers, including both its police power and contracting authority, to promote the public interest and to protect the health, safety, and welfare of the citizens of the City of Little Rock. 11.2 Controlling Authorities. This Agreement is made with the understanding that its provisions are controlled by the Cable Act, other federal laws, state laws, and all locals laws, ordinances, and regulations. Where this Agreement conflicts with a provision of applicable federal, state or local law, ordinance, or regulation, this Agreement shall prevail to the extent permitted by law. 11.3 Appendices. The Appendices to this Agreement, attached hereto, and all portions thereof and exhibits thereto, are, except as otherwise specified in such Appendices or unless otherwise set forth herein, incorporated herein by reference and expressly made a part of this Agreement. 11.4 Action Taken by Franchising Authority. Any action to be taken by the Franchising Authority pursuant to this Agreement shall be taken in accordance with applicable laws, rules and procedures, as said laws, rules and procedures may be amended or modified throughout the term of this Agreement. < -28 -> M M 1 I.5 Entire Agreement. This Agreement, including all Appendices, embodies theol entire understanding and agreement of the Franchising Authority and the Company with respect to the subject matter hereof and merges and supersedes all prior representations, agreements, and understandings, whether oral or written, between the Franchising Authority and the Company with respect to the subject matter hereof, including, without limitation, all prior drafts of this Agreement and any Appendix to this Agreement and any and all written or oral statements or representations by any official, employee, agent, attorney, consultant or independent contractor of the Franchising Authority or the Company. 11.6 Delays and Failures Beyond Control of Company. Notwithstanding any other provision of this Agreement, the Company shall not be liable for delay in performance of, or failure to perform, in whole or in part, its obligations pursuant to this Agreement due to strike, war or act of war (whether an actual declaration of war is made or not), insurrection, riot, act of public enemy, accident, fire, flood or other act of God, technical failure, loss of utility service or facilities, any act, order or decree of any governmental agency or judicial body, any moratoria on construction projects imposed by the Franchising Authority, sabotage or other events, where the Company has exercised all due care in the prevention thereof, to the extent that such causes or other events are beyond the control of the Company and such causes or events are without the fault or negligence of the Company. In the event that any such delay in performance or failure to perform affects only part of the Company's capacity to perform, the Company shall perform to the maximum extent it is able to do so and shall take all steps within its power to correct such cause(s). The Company agrees that in correcting such cause(s), it shall take all reasonable steps to do so in as expeditious a manner as possible. The Company shall notify the Franchising Authority in writing of the occurrence of an event covered by this Section 11.6 within five (5) business days of the date upon which the Company learns of its occurrence, but failure by the Company to provide such notice shall not negate an otherwise excusable delay under this Section 11.6. 11.7 Notices. All notices, statements, demands, requests, consents, approvals, authorizations, offers, agreements, appointments, designations, or other direction or communication hereunder by any party to another shall be in writing and shall be sufficiently given and served upon the other party, immediately if delivered personally or by telex or . telecopy (provided with respect to telex and telecopy that such transmissions are received on a business day during normal business hours), the first business day after dispatch if sent by express mail, and the second business day after dispatch if sent by first class mail, registered or certified, return receipt requested, postage prepaid, and addressed as follows: THE FRANCHISING AUTHORITY: City Manager City of Little Rock City Hall 500 West Markham Little Rock, Arkansas 72201 -1400 < -29 -> City Attorney COMPANY: City of Little Rock City Hall 500 West Markham Little Rock, Arkansas 72201 -1400 0 General Manager Comcast Cablevision of Little Rock, Inc. 801 Scott Street Little Rock, Arkansas 72201 General Counsel Comcast Corporation 1500 Market Street Philadelphia, PA 19102 -2148 11.8 Additional Representations and Warranties. In addition to the representations, warranties, and covenants of the Company to the Franchising Authority set forth elsewhere herein, the Company represents and warrants to the Franchising Authority and covenants and agrees (which representations, warranties, covenants and agreements shall not be affected or waived by any inspection or examination made by or on behalf of the Franchising Authority) that, as of the Execution Date: 11.8.1 Organization Standing Power Authorization and Enforceability. The Company is a corporation duly organized, validly existing and in good standing under the laws of the State of Arkansas and is duly authorized to do business in the State of Arkansas and in the Franchise Area. The Company has all requisite power and authority to own or lease its properties and assets, to conduct its businesses as currently conducted and to execute, deliver and perform this Agreement and all other agreements entered into or delivered in connection with or as contemplated hereby, and is qualified to do business and is in good. standing as an Arkansas corporation. The execution, delivery and performance of this Agreement and all other agreements entered into in connection with the transactions contemplated hereby have been duly, legally and validly authorized by all necessary action on the part of the Company, and this Agreement and all other agreements entered into in connection with the transactions contemplated hereby have been duly executed and delivered by the Company and constitute (or upon execution and delivery will constitute) the valid and binding obligations of the Company, and are enforceable (or upon execution and delivery will be enforceable) in accordance with their respective terms. 11.8.2 No Coercion or Commercial Impracticability: Full Disclosure. The Company enters into this Agreement willingly and without coercion, undue influence or duress. The Company has reviewed each and every obligation imposed upon it pursuant to this Agreement or otherwise in connection with the Franchise, and hereby certifies that none of the obligations imposed upon it by this Agreement or otherwise in connection with the < -30 -> i' M M M_ M M M M 309 Franchise is in the Company's informed opinion Commercially Impracticable. Moreover, the Company, after thoroughly considering all foreseeable economic and business risks, currently believes that the provision of all Services, facilities and equipment as delineated in this Agreement are Economically and Technically Feasible and Viable. In addition, the Company has not entered into this Agreement with the intent to act contrary to the provisions herein. 11.8.3 Litigation; Investigations. Except as disclosed in writing to the Franchising Authority prior to the execution of this Agreement, there is no civil, criminal, administrative, arbitration or other proceeding, investigation or claim (including, without limitation, proceedings with respect to unfair labor practice matters or labor organization activity matters), pending or threatened against the Company or any Affiliated Person, at law or in equity, or before any foreign, federal, state, municipal or other governmental department, commission, board, bureau, agency or instrumentality, including, without limitation, matters involving the granting of a temporary or permanent injunction against the Company or any Affiliated Person that, if granted, would have a material adverse effect on the business, operation, properties, assets or financial condition of the Company, or the System, or which questions the validity or prospective validity of this Agreement, or of any essential element upon which this Agreement depends, or of any action to be taken by the Company or any Affiliated Person. 11. 8.4 Licenses and Permits. The Company has duly secured all necessary and material permits and licenses in connection with the design, construction, operation, maintenance, upgrade or repair of the System, or any part thereof, from, and has filed all required and material registrations, applications, reports and other documents with, the FCC and if applicable, public utilities commissions, telephone companies and other entities exercising jurisdiction over the provision of cable services or the construction of delivery systems therefor. Further, no event has occurred which could (i) result in the revocation or termination of any material license or authorization, or (ii) materially and adversely affect any rights of the Company. No event has occurred which permits, or after notice or lapse of time or both would permit, revocation or termination of any such license or which materially and adversely affects or, so far as the Company can now foresee, will materially and adversely affect the System or any part thereof. The Company has obtained all leases, easements and equipment rental or other agreements necessary for the maintenance and operation of the System as now conducted. 11.9 Additional Covenants. Until the termination of this Agreement and the satisfaction in full by the Company of its obligations under this Agreement, in consideration of the Franchise, the Company agrees that it will comply with the following affirmative covenants, unless the Franchising Authority otherwise consents in writing: 11.9.1 Compliance with Laws: Licenses and Permits. The Company shall comply with: (i) all applicable laws, rules, regulations, orders, writs, decrees and judgments (including, but not limited to, those of the FCC) and any other federal, state agency or authority of competent jurisdiction; and (ii) all local laws and all rules, regulations, orders, or other directives of the Franchising Authority issued pursuant to this Agreement. The Company shall have the sole responsibility for obtaining all permits, licenses and other forms 310` of approval or authorization necessary to construct, operate, maintain, upgrade, replace or repair the System, or any part thereof, and shall submit requests for all necessary operation authorizations with the FCC within sixty (60) days after the Execution Date. 11.9.2 Company Shall Not Discriminate In Employment. The Company shall comply in all respects with all applicable federal, state and local employment discrimination laws and requirements during the term of this Agreement, including, but not limited to, the equal employment opportunity provisions under Section 634 of the Cable Act (47 U.S.C. § 554) and federal regulations promulgated pursuant to Section 634. The Company shall not: (i) refuse to hire, train, or employ; (ii) bar or discharge from employment; or (iii) discriminate against any individual in compensation, hours of employment, or any other term, condition, or privilege of employment, including, without limitation, promotion, upgrading, demotion, downgrading, transfer, layoff, and termination, on the basis of race, creed, color, national origin, sex, age, handicap, marital status or sexual orientation. 11.93 Financial Condition. The Company shall throughout the term of this Agreement and thereafter, for as long as the Company is required to construct, operate, maintain and upgrade the System pursuant to this Agreement, maintain adequate financial resources to perform all obligations pursuant to this Agreement. 11.9.4 Condition of System. All of the material properties, assets and equipment of the System are, and all such items added in connection with any upgrade will be, maintained in good repair and proper working order and condition throughout the term of this Agreement. 11.9.5 Insurance 11.9.5(1) Specifications. Throughout the term of this Agreement, the Company shall, at its own cost and expense, maintain a liability insurance policy or policies, in a form acceptable to the Franchising Authority, together with evidence acceptable to the Franchising Authority demonstrating that the premiums for said policy or policies have been paid. Such policy or policies shall be issued by companies duly licensed to do business in the State of Arkansas and acceptable to the Franchising Authority. Such companies must carry a rating by Best of not less than "A ". Such policy or policies shall insure (i) the Company and (ii) the Franchising Authority and its officers, boards, commissions, councils, elected officials, agents and employees (through appropriate endorsements if necessary) against each and every form of liability of the Company referred to in this Agreement in the minimum combined amount of Three Million Dollars ($3,000,000) for bodily injury and property damage, and the insurance specified in Appendix G. The foregoing minimum limitation shall not prohibit the Company from obtaining a liability insurance policy or policies in excess of such limitations, provided that the Franchising Authority, its officers, boards, commissions, councils, elected officials, agents and employees shall be named as additional insureds to the full extent of any limitation contained in any such policy or policies obtained by the Company. < -32 -> M + � ® M � 311 11.9.5(ii) Maintenance. The liability insurance policies required by this Section 11.9.5 shall be maintained by the Company throughout the term of this Agreement and such other period of time during which the Company operates or is engaged in the removal of the System. Each such liability insurance policy shall contain the following endorsement: "It is hereby understood and agreed that this policy may not be canceled nor the intention not to renew be stated until ninety (90) days after receipt by the Franchising Authority, by registered mail, of a written notice of such intent to cancel or not to renew." Within sixty (60) days after receipt by the Franchising Authority of said notice, and in no event later than thirty (30) days prior to said cancellation, the Company shall obtain and furnish to the Franchising Authority replacement insurance policies in a form reasonably acceptable to the Franchising Authority. 11.9.5(iii) Increased Insurance Coverage. The Franchising Authority may, after consulting with the Company, alter the minimum limitation of the liability insurance policy or policies required in this Section 11.9.5 to reflect increases in the U.S. Consumer Price Index after the Effective Date. 11.9.5(iv) Liability Not Limited. The legal liability of the Company and any Affiliated Person to the Franchising Authority and any Person for any of the matters which are the subject of the liability insurance policies required by this Section 11.9.5, including, without limitation, the Company's indemnification obligations set forth in this Agreement, shall not be limited by such insurance policies nor by the recovery of any amounts thereunder, except to the extent necessary to avoid duplicative recovery from or payment by the Company. 11.10 Binding Effect. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and permitted transferees and assigns. All of the provisions of this Agreement apply to the Company, its successors, and assigns. 11.11 No Waiver; Cumulative Remedies. No failure on the part of the Franchising Authority to exercise, and no delay in exercising, any right hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right preclude any other right, all subject to the conditions and limitations established in this Agreement. The rights and remedies provided herein are cumulative and not exclusive of any remedies provided by law, and nothing contained in this Agreement shall impair any of the rights of the Franchising Authority under applicable law, subject in each case to the terms and conditions of this Agreement and provided that nothing herein shall be interpreted to permit the Franchising Authority to exercise its rights and remedies in a manner that permits duplicative recovery from or payments by the Company. A waiver of any right or remedy by the Franchising Authority at any one time shall not affect the exercise of such right or remedy or any other right or other remedy by the Franchising Authority at any other time. In order for any waiver of the Franchising Authority to be effective, it must be in writing. The failure of the Franchising Authority to take any action in the event of an Event of Default shall not be deemed or construed to constitute a waiver of or otherwise affect the right of the Franchising < -33-> Authority to take any action permitted by this Agreement at any other time in the event that such Event of Default has not been cured, or with respect to any other Event of Default. 11.12 Severability. If any section, subsection, sentence, clause, phrase, or other portion of this Agreement is, for any reason, declared invalid, in whole or in part, by any court, agency, commission, legislative body, or other authority of competent jurisdiction, such portion shall be deemed a separate, distinct, and independent portion. Except as provided in Section 10, such declaration shall not affect the validity of the remaining portions hereof, which other portions shall continue in full force and effect. I 1.13 Headings; Other Terms. The headings contained in this Agreement are to facilitate reference only, do not form a part of this Agreement, and shall not in any way affect the construction or interpretation hereof. Terms such as "hereby," "herein," "hereof," "hereinafter," "hereunder," and "hereto" refer to this Agreement as a whole and not to the particular sentence or paragraph where they appear, unless the context otherwise requires. The term "may" is permissive; the terms "shall" and "will" are mandatory, not merely directive. All references to any gender shall be deemed to include all others, as the context may require. Terms used in the plural include the singular, and vice versa, unless the context otherwise requires. 11.14 No Agency. , The Company shall conduct the work to be performed pursuant to this Agreement as an independent contractor and not as an agent of the Franchising Authority. 11.15 Governing Law. This Agreement shall be deemed to be executed in the City of Little Rock, State of Arkansas, and shall be governed in all respects, including validity, interpretation and effect, and construed in accordance with, the laws of the State of Arkansas, as applicable to contracts entered into and to be performed entirely within that State. 312 11.16 Delegation of Franchising Authority Rights. Except where authority is expressly granted to the Board of Directors herein, the Franchising Authority reserves the right to delegate and redelegate, from time to time, any of its rights or obligations under this Agreement to any body, organization or official. Upon any such delegation or redelegation, references to "Franchising Authority" in this Agreement shall refer to the body, organization or official to whom such delegation or redelegation has been made. Any such delegation by the Franchising Authority shall be effective upon written notice by the Franchising Authority to the Company of such delegation. Upon receipt of such notice by the Company, the Company shall be bound by all terms and conditions of the delegation not in conflict with this Agreement. Any such delegation, revocation or redelegation, no matter how often made, shall not be deemed an amendment to this Agreement or require any consent of the Company. 11.17 Liability and Indemnitv 11.17.1 Company. The Company shall be responsible for any liability, including, without limitation, any liability of the Franchising Authority or any Person, including, without limitation, any officer, employee, agent, attorney, consultant and < -34 -> 313 independent contractor of the Franchising Authority, arising out of or in connection with the construction, operation, maintenance, repair, upgrade or removal of the System, any activity or function associated with the production or distribution of any Service over the System, except any Service provided by the Franchising Authority, or the distribution of any Service over the System, except any Service provided by the Franchising Authority. The Company shall, at its own cost and expense, replace, repair, or restore any damaged property to its prior condition and shall pay appropriate compensation in the event of any injury to or death of any individual Person occasioned by any act or failure to act of the Company, any Affiliated Person, or any officer, employee, agent or subcontractor thereof, in connection with the construction, operation, maintenance, repair, upgrade or removal of the System. 11.17.2 Franchising Authority. The Franchising Authority, its officers, employees, agents, attorneys, consultants and independent contractors shall not be liable for any liability of the Company, any Affiliated Person or any other Person, arising out of or in connection with the construction, operation, maintenance, repair, upgrade or removal of, or other action or event with respect to, the System, any activity or function associated with the production or distribution of any Service over the System, or the distribution of any Service over the System. 11.17.3 No Liability for Damages. In addition to all rights granted under Section 635A of the Cable Act (47 U.S.C. § 555a), the Franchising Authority, its officers, employees, agents, attorneys, consultants and independent contractors shall have no liability to the Company, any Affiliated Person or any other Person for any special, incidental, consequential, punitive, or other damages as a result of the exercise of any right of the Franchising Authority pursuant to this Agreement or applicable law, including, without limitation, the rights of the Franchising Authority to approve or disapprove the grant, termination, amendment, renewal, or transfer of the Agreement or the Franchise, or to otherwise modify all or any part of this Agreement or the Franchise. 11.17.4 Indemnification of the Franchising Authority. The Company and each Affiliated Person shall: (i) defend, indemnify, and hold harmless the Franchising Authority, its officers, employees, agents, attorneys, consultants and independent contractors from and against all liabilities, special, incidental, consequential, punitive, and all other damage, cost, and expense (including reasonable attorneys' fees) arising out of or in connection with: (a) the construction, operation, maintenance, repair, upgrade or removal of, or any other action or event with respect to, the System or any activity or function associated with the production or distribution of any Service over the System, except any Service provided by the Franchising Authority; or (b) the distribution of any Service over the System, except any Service provided by the Franchising Authority; and (ii) cooperate with the Franchising Authority, by providing such nonfinancial assistance as may be requested by the Franchising Authority. The Company and each Affiliated Person also shall cooperate with the Franchising Authority by providing such nonfinancial assistance as may be requested by the Franchising Authority and any financial assistance on which the Company and Franchising Authority specifically agree, in connection with any claim arising out of or in connection with the negotiation or award of this Agreement and Franchise. < -35 -> - - -- - - -- - ------------------ 314 11.18 Claims Under Agreement. The Franchising Authority and the Company agree that, except to the extent inconsistent with Section 635 of the Cable Act (47 U.S.C. § 555), any and all claims asserted by or against the Franchising Authority arising under this Agreement or related thereto shall be heard and determined either in a court of the United States located in the City of Little Rock, Arkansas ( "Federal Court") or in a court of the State of Arkansas located in the City of Little Rock and the County of Pulaski ( "Arkansas State Court"). To effectuate this Agreement and intent, the Company agrees that if the Franchising Authority initiates any action against the Company in Federal Court or in Arkansas State Court, service of process may be made on the Company either in person, wherever such Company may be found, or by registered mail addressed to the Company at its office in the Franchise Area as required by this Agreement, or to such other address as the Company may provide to the Franchising Authority in writing. 11.19 Modification. Except as otherwise provided in this Agreement, any Appendix to this Agreement, or applicable law, no provision of this Agreement nor any Appendix to this Agreement, shall be amended or otherwise modified, in whole or in part, except by an instrument, in writing, duly executed by the Franchising Authority and the Company, which amendment shall be authorized on behalf of the Franchising Authority through the adoption of an appropriate resolution or order by the Franchising Authority, as required by applicable law. — end of page — (signatures appear on next page) < -36 -> IN WITNESS WHEREOF, the party of the first part, by its Mayor, thereunto duly authorized by the Board of Directors of said Franchising Authority, has caused the corporate name of said Franchising Authority to be hereunto signed and the corporate seal of said Franchising Authority to be hereunto affixed and the Company, the party of the second part, by its officers thereunto duly authorized, has caused its name to be hereunto signed and its seal to be hereunto affixed as of the date and year first above written. CITY OF LITTLE ROCK, ARKANSAS By _ Name: Title: (Seal) Attest: COMCAST CABLEVISION OF LITTLE ROCK, INC. By — Name: Title: (Seal) Attest: < -37 -> 316 APPENDIX A DEFINED TERMS For purposes of the Agreement to which this Appendix A is appended, the following terms, phrases, words, and their derivations shall have the meanings set forth herein, unless the context clearly indicates that another meaning is intended. "Abandonment" means: (i) the cessation, by act or failure to act of the Company or any Affiliated Person, of the provision of all, or substantially all, of the Services then being provided over the System to Subscribers or the Franchising Authority for one hundred and sixty -eight (168) or more consecutive hours, except if due to an event beyond the control of the Company as set forth in Section 11.6 of the Agreement. "Affiliated Person" means each Person who falls into one or more of the following categories: (i) each Person having, directly or indirectly, a Controlling Interest in the Company; (ii) each Person in which the Company has, directly or indirectly, a Controlling Interest; (iii) each officer, director, general partner, limited partner holding an interest of fifteen percent (15 1/6) or more, joint venturer or joint venture partner, of the Company; and (iv) each Person, directly or indirectly, controlling, controlled by, or under common Control with, the Company; provided that "Affiliated Person" shall in no event mean the Franchising Authority, the entity, if any, administering some or all of the access channels, any limited partner holding an interest of less than fifteen percent (15 %) of the Company, or any creditor of the Company solely by virtue of its status as a creditor and which is not otherwise an Affiliated Person by reason of owning a Controlling Interest in, being owned by, or being under common ownership, common management, or common Control with, the Company. "Agreement means the Agreement to which this Appendix A is appended, together with all Appendices attached thereto and all amendments or modifications thereto which are agreed upon by the Company and the Franchising Authority. "Basic Service" shall mean: (i) "basic cable service" as defined in the Cable Act; and (ii) any equipment or installation used in connection with Basic Service. "Cable Act" means Title VI of the Communications Act of 1934, 47 U.S.C. § 521, et seg., and any amendments thereto from time to time. "Cable System" means a "cable system" as defined in the Cable Act. <A -1> ® 317 "Cable Service" or "Service' means "cable service' as defined in the Cable Act, including any Basic Service or any other video or programming service, or the provision of any equipment and any installation of equipment or facilities and monthly use therefor, whether originated by the Company or any other Person, which is offered to any Person in conjunction with, or distributed over, the System, except that the term does not include Noncable Service. "Channel" means a "channel" or "cable channel" as defined in the Cable Act. "Commercially Impracticable" means that the Company is unable to provide any facility or equipment, or to undertake any other activity or fulfill any other obligation as provided for in this Agreement, any Appendix to the Agreement, or any amendment to the Agreement or Appendix thereto, as a result of a change in conditions which is beyond the control of the Company due to unforeseen supervening circumstances not within the contemplation of the Company as of the date hereof and the nonoccurrence of which was a basic assumption on which the requirement for such facility, equipment, other activity, or obligation was based, consistent with the definition of commercial impracticability in Section 2 -615 of the Uniform Commercial Code as in effect in the State of Arkansas. "Company" means Comcast Cablevision of Little Rock, Inc., a corporation duly organized and validly existing under the laws of the State of Arkansas, whose principal place of business is located at 801 Scott Street, Little Rock, Arkansas 72201. "Control" or "Controlling Interest" means actual working control in whatever manner exercised, including, without limitation, working control through ownership, management, debt instruments, or negative control, as the case may be, of the System, the Franchise or the Company. A rebuttable presumption of the existence of Control or a Controlling Interest shall arise from the beneficial ownership, directly or indirectly, by any Person or group of Persons acting in concert (other than underwriters during the period in which they are offering securities to the public) of fifteen percent (15 %) or more of any Person (which Person or group of Persons is hereinafter referred to as "Controlling Person "). "Control" or "Controlling Interest" as used herein may be held simultaneously by more than one Person or group of Persons. "Economically and Technically Feasible and Viable" means capable of being provided: (a) through technology which has been demonstrated in actual applications (not simply through tests or experiments) to operate in a workable manner; and (b) in a manner which has a reasonable likelihood of generating a reasonable rate of return to the Company, when measured over the term of the Franchise. "FCC" means the Federal Communications Commission, its designee, or any successor thereto. <A -2> "Franchise Area" means the City of Little Rock, including any areas annexed by the Franchising Authority during the term of the Franchise as determined by the Franchising Authority, which could be done by attaching a map with the boundaries outlined, except that for purposes of rate regulation, the term means the area actually passed by the Company's Cable System in the City of Little Rock. "Franchising Authority" means the City of Little Rock, Arkansas, or, as appropriate in the case of specific provisions of this Agreement, the Board of Directors, or any board, bureau, authority, agency, commission, or department of the City of Little Rock, Arkansas with jurisdiction over any matter(s) governed by this Agreement, or any officer, official, employee in charge of any such board, bureau, authority, agency, commission or department, or any designee of any of the foregoing, or any successor thereto. "Gross Revenue" means all revenue, as determined in accordance with generally accepted accounting principles, which is derived, directly or indirectly, by the Company, by each Affiliated Person, or any other Person, from or in connection with the System from the provision of Cable Service, including, without limitation, all advertising revenue (including, without limitation, all advertising commissions paid to or credited to any Affiliated Persons) and the value of any free services provided by the Company. Gross Revenue shall also specifically, without limitation, include: (i) the fair market value of any nonmonetary (i.e., barter) transactions between the Company and any Person, other than an Affiliated Person, but not less than the customary prices paid in connection with equivalent transactions; (ii) the fair market value of any nonmonetary (i.e., barter) transactions between the Company and any Affiliated Persons but not less than the customary prices paid in connection with equivalent transactions conducted with Persons who are not Affiliated Persons; (iii) revenue which represents or can be attributed to a Subscriber fee or a payment for the use of the System for the sale of merchandise through any Service distributed over the System; and (iv) any revenue received by the Company or by any Affiliated Person, as reasonably determined from time to time by the Franchising Authority, through any means which is intended to have the effect of avoiding the payment of compensation based on Gross Revenues pursuant to Section 6.1 of this Agreement; and (v) to the extent permitted under applicable law, the amount set forth as a separate line item on a Subscriber's bill as a franchise fee. Gross Revenue shall not include: (i) the revenue of any Person, including, without limitation, a supplier of programming to the Company, to the extent that said revenue is also included in Gross Revenue of the Company; (ii) taxes imposed by law on Subscribers which the Company is obligated to collect (it being acknowledged that franchise fees under this Agreement are not considered taxes); (iii) amounts collected by the Company from Subscribers on behalf of leased or access channel programmers, other than Affiliated Persons, to the extent that all of the amounts collected (in excess of the amounts deducted pursuant to Section 6.1.5 of the Agreement and paid to the Franchising Authority) are passed on by the Company to said programmers; (iv) the revenue of any Affiliated Person which represents standard and reasonable amounts <A -3> ® + ' 3118 "Franchise Area" means the City of Little Rock, including any areas annexed by the Franchising Authority during the term of the Franchise as determined by the Franchising Authority, which could be done by attaching a map with the boundaries outlined, except that for purposes of rate regulation, the term means the area actually passed by the Company's Cable System in the City of Little Rock. "Franchising Authority" means the City of Little Rock, Arkansas, or, as appropriate in the case of specific provisions of this Agreement, the Board of Directors, or any board, bureau, authority, agency, commission, or department of the City of Little Rock, Arkansas with jurisdiction over any matter(s) governed by this Agreement, or any officer, official, employee in charge of any such board, bureau, authority, agency, commission or department, or any designee of any of the foregoing, or any successor thereto. "Gross Revenue" means all revenue, as determined in accordance with generally accepted accounting principles, which is derived, directly or indirectly, by the Company, by each Affiliated Person, or any other Person, from or in connection with the System from the provision of Cable Service, including, without limitation, all advertising revenue (including, without limitation, all advertising commissions paid to or credited to any Affiliated Persons) and the value of any free services provided by the Company. Gross Revenue shall also specifically, without limitation, include: (i) the fair market value of any nonmonetary (i.e., barter) transactions between the Company and any Person, other than an Affiliated Person, but not less than the customary prices paid in connection with equivalent transactions; (ii) the fair market value of any nonmonetary (i.e., barter) transactions between the Company and any Affiliated Persons but not less than the customary prices paid in connection with equivalent transactions conducted with Persons who are not Affiliated Persons; (iii) revenue which represents or can be attributed to a Subscriber fee or a payment for the use of the System for the sale of merchandise through any Service distributed over the System; and (iv) any revenue received by the Company or by any Affiliated Person, as reasonably determined from time to time by the Franchising Authority, through any means which is intended to have the effect of avoiding the payment of compensation based on Gross Revenues pursuant to Section 6.1 of this Agreement; and (v) to the extent permitted under applicable law, the amount set forth as a separate line item on a Subscriber's bill as a franchise fee. Gross Revenue shall not include: (i) the revenue of any Person, including, without limitation, a supplier of programming to the Company, to the extent that said revenue is also included in Gross Revenue of the Company; (ii) taxes imposed by law on Subscribers which the Company is obligated to collect (it being acknowledged that franchise fees under this Agreement are not considered taxes); (iii) amounts collected by the Company from Subscribers on behalf of leased or access channel programmers, other than Affiliated Persons, to the extent that all of the amounts collected (in excess of the amounts deducted pursuant to Section 6.1.5 of the Agreement and paid to the Franchising Authority) are passed on by the Company to said programmers; (iv) the revenue of any Affiliated Person which represents standard and reasonable amounts <A -3> M � M M Ml M M Ml M M M M 0 • r paid by the Company to said Affiliated Person for ordinary and necessary business expenses of the Company, including, without limitation, professional service fees and insurance or bond premiums; (v) to the extent consistent with generally accepted accounting principles, consistently applied, actual bad debt write -offs; and (vi) investment income. "Noncable Service" means any service, including, without limitation, telecommunications service, other than Cable Service. "Pay Service" means any Cable Service offered on a per Channel or per program basis, as set forth in Appendix D. "Person" means any natural person or any association, firm, partnership, joint venture, corporation, or other legally recognized entity, whether for - profit or not- for- profit, but shall not mean the Franchising Authority. M M "Responsible Franchising Official" means the body, organization or official to whom the applicable rights or obligations have been delegated by the Franchising Authority pursuant to applicable law. 319" "Signal" means any transmission of radio frequency energy or of optical information. "Streets" means the surface of, and the space above and below, any and all streets, avenues, highways, boulevards, concourses, driveways, bridges, tunnels, parks, parkways, waterways, docks, bulkheads, wharves, piers, public grounds and public places or waters within and belonging to the Franchising Authority and any other property within the Franchise Area to the extent to which there exist public easements or public rights of way. "Subscriber" means any Person lawfully receiving any Service provided by the Company by means of or in connection with the System. "Subscriber Network" means that portion of the System over which Services are provided primarily to residential Subscribers. "System" means the Cable System which is to be constructed, operated, maintained and upgraded, as necessary, by the Company in the Franchise Area pursuant to this Agreement, including, without limitation, all real property, all tangible and intangible personal property, buildings, offices, furniture, Subscriber lists, cables, amplifiers and all other electronic devices used in connection therewith and all rights, contracts and understandings with regard to any matter related thereto, except that such term does not include the Company's marks and trade name. <A -4> so _ - - - -- - _ ® = 3 2ii APPENDIX B SYSTEM CHARACTERISTICS; PERFORMANCEAND TESTING REQUIREMENTS; SYSTEM PLANS; CONSTRUCTION TERMS, SCHEDULE AND SEQUENCE I. SYSTEM CHARACTERISTICS I.A. Technical Features The Company shall furnish a Subscriber Network architecture that consists of four primary levels of distribution. The levels are the master headend, the optical transition node (OTN), the fiber distribution network and the coaxial distribution network. The master headend is the primary entry point for services in the network including video, voice and data. The master headend is designed to accommodate the entire Franchise Area. Common network services shall be routed from the master headend to OTNs via a dedicated fiber optic link. The primary function of the OTN is to receive optical signals from the master headend and provide an insertion point for the discreet programming services. The combined signals shall be distributed from the OTN to fiber nodes via the fiber distribution network. The fiber distribution network includes optical nodes that receive and convert optical signals into RF signals. RF signals are delivered to the subscribers via the coaxial distribution network. The forward operating bandwidth shall be 54 MHz to 750 MHz and shall provide for 77 actived video channels, at least 70 of which shall be analog 6 MHz video channels. The reverse path operating bandwidth shall be 5 MHz to 40 MHz. I.B. Standby Power The System power supplies shall include standby power capability at all OTNs. Standby time shall be at least two and one -half hours at 80% loading. The headend and OTN facilities shall contain fuel supplied back -up generators. These generators will provide standby time for a minimum of 24 hours. I.C. Cascade The RF distribution network shall typically consist of seven active devices, but no more than ten such devices, between the end of the line tap and the optical node launch amplifier. <B -1> I.D. Digital Capacity M The System shall be designed to reserve 200 MHz for digital Services. I.E. Emergency Override System The System shall be installed and operated with an emergency alert system in compliance with the rules of the Federal Communications Commission; provided, however, that, notwithstanding any such FCC rules, the System shall be configured such that, in the event of a local emergency as reasonably determined by the Franchising Authority, the City of Little Rock Office of Emergency Services or other appropriate entity designated by the Franchising Authority shall be able to interrupt, to the extent permitted by FCC regulations, audio and video Signals distributed over the System for the delivery of appropriate, Signals necessitated by such emergency. The Franchising Authority and the Company shall negotiate in good faith procedures which shall govern the Franchising Authority's activation of the emergency alert system. The Franchising Authority may adopt rules and regulations governing the Franchising Authority's use of the emergency alert system, provided, however, if such rules and regulations would impose more than a minimal cost on the Company, the parties shall negotiate the manner by which the Company may recoup such costs. In the event of an emergency, however, the Franchising Authority may take such actions as it deems necessary to protect the health, safety and welfare of the residents of the City of Little Rock., II. PERFORMANCE AND TESTING REQUIREMENTS The System will operate in compliance with applicable FCC signal quality standards. To the extent permitted by Subpart K of part 76 of title 47 of the Code of Federal Regulations (47 C.F.R. § 76.601, et. M.), as may be amended from time to time, the Franchising Authority may require the Company to conduct technical performance testing. III. SYSTEM PLANS The Cable System plans shall ensure that, as constructed and operated, the Cable System shall be able to provide the capacity and Cable Services required by this Agreement in a manner consistent with the applicable performance standards. IV. CONSTRUCTION TERMS, SCHEDULE AND SEQUENCE IV.A. Wiring and Cable Service Schedule Unless otherwise provided in the Agreement (including the Appendices), the Company shall use its best efforts to make Cable Service available to every Person in the Franchise Area that requests Cable Service within thirty (30) days after the request, but in no event shall the Company take longer than sixty (60) days to provide such Service. <B -2> M IV.B. General Requirements for Work on the System M M M M IV.B.1. Licenses and Permits. The Company shall have the sole responsibility for diligently obtaining, at its own cost and expense, all permits, licenses, or other forms of approval or authorization necessary to construct, operate, maintain, repair or upgrade the System, or any part thereof, prior to commencement of any such activity. IV.B.2. New Grades or Lines. If the grades or lines of any Street within the Franchise Area are changed at any time during the term of the Agreement, then the Company shall, at its own cost and expense and upon the written request of the Franchising Authority, protect or promptly alter or relocate the System, or any part thereof, so as to conform with such new grades or lines within thirty (30) days of such request or such other period as agreed upon by the parties. In the event that the Company refuses or neglects to so protect, alter, or relocate all or part of the System, the Franchising Authority shall have the right to break through, remove, alter, or relocate all or any part of the System without any liability to the Company and the Company shall pay to the Franchising Authority the costs incurred in connection with such breaking through, removal, alteration, or relocation. IV.B.3. Protect Structures. In connection with the construction, operation, maintenance, repair, upgrade, or removal of the System, the Company shall, at its own cost and expense, protect any and all existing structures belonging to the Franchising Authority and all designated landmarks. The Company shall obtain the prior approval of the Franchising Authority before altering any water main, sewerage or drainage system, or any other municipal structure in the Streets required because of the presence of the System in the Streets, and such approval shall not be unreasonably withheld. Any such alteration shall be made by the Company, at its sole cost and expense, and in a manner prescribed by the Franchising Authority. The Company agrees that it shall be liable, at its own cost and expense, to replace or repair and restore to serviceable condition, in a manner as may be reasonably specified by the Franchising Authority, any Street or any municipal structure involved in the construction, operation, maintenance, repair, upgrade or removal of the System that may become disturbed or damaged as a result of any work thereon by or on behalf of the Company pursuant to the Agreement. IV.B.4. No Obstruction. In connection with the construction, operation, maintenance, repair, upgrade, or removal of the System, the Company shall not obstruct the Streets, subways, railways, passenger travel, river navigation, or other traffic to, from, or within the Franchise Area without the prior consent of the appropriate authorities. IV.13.5. Movement of Wires. The Company shall, upon fourteen (14) days prior written notice by the Franchising Authority or any Person holding a permit to <B -3> 322 ® 323. move any structure or upon such other notice as agreed to by the parties, temporarily move its wires to permit the moving of said structure. The Company may impose a reasonable charge on any Person other than the Franchising Authority for any such movement of its wires. IV.13.6. Safety Precautions. The Company shall, at its own cost and expense and in accordance with applicable law and this Agreement, undertake all necessary and appropriate efforts to prevent accidents at its work sites, including the placing and maintenance of proper guards, fences, barricades, watchmen, and suitable and sufficient lighting. IV.B.7. Moving Wires. The Franchising Authority may, at any time, in case of fire, disaster, or other emergency, as determined by the Franchising Authority, in its sole discretion, cut or move any of the wires, cables, amplifiers, appliances, or other parts of the System, in which event the Franchising Authority shall not incur any liability to the Company, any Affiliated Person or any other Person. When possible, the Company shall be consulted prior to any such cutting or movement of its wires and be given the opportunity to perform such work itself. All costs to repair or replace such wires, cables, amplifiers, appliances or other parts of the System shall be bome by the Company. V. INSTITUTIONAL NETWORK The Company and the Franchising Authority shall in good faith negotiate a plan by January 1, 1999 for the upgrade of and provision of fiber capacity for an Institutional Network dedicated to use by the Franchising Authority to link governmental facilities and any other uses as agreed to by the Company and the Franchising Authority. Such plan shall set forth the design, configuration, technical characteristics and coordination of the Institutional Network, and shall include an estimate of the construction, maintenance, and repair costs of the fiber capacity. In order to limit the cost of the Institutional Network, the Company and Franchising Authority contemplate that such fiber shall be installed at the same time the Company upgrades the System in accordance with the terms of this Agreement. In the event the parties negotiate a plan, the Company, upon the request of the Franchising Authority, shall construct, maintain and repair the fiber capacity, so long as the Company is permitted to pass through to Subscribers its costs in providing such fiber capacity; provided, however, the Company shall only pass through to Subscribers its actual costs, consistent with the FCC rate regulations, of providing the Institutional Network, and such costs shall be amortized over a period to be negotiated by the parties. Nothing herein shall be interpreted to mandate that the Franchising Authority require the Company to provide the Institutional Network in accordance with the plan. <B -4> M i 1.1 1.2 APPENDIX C SUBSCRIBER SERVICES TO GOVERNMENTAL AND INSTITUTIONAL FACILITIES � r• 324 .p Basic Oblipation 1.1.1 The Company shall, at no charge and at the request of the appropriate person at each facility listed in Section 1.2 of this Appendix C, or at the request of the City Manager for the future Clinton Presidential library or for any governmental, educational or other facility similar to those listed in Section 1.2 that may be constructed or utilized during the term of this Agreement, promptly provide: (i) one drop of cable on which Services are distributed over the System;' and (ii) Basic Service and all cable programming services, as that term is defined in the Cable Act (47 U.S.C. § 543(1)(2)), to each such drop. Notwithstanding the foregoing, the Company shall not reduce the number of drops currently provided at a facility set forth in Section 1.2 of this Appendix C. 1.1.2 Each drop shall include a basic analog converter where needed to receive Services provided pursuant to Section 1.1.1, List of Municipal Departments, Agencies and Institutions The Company shall satisfy the basic obligation set forth in Section I.1 of this Appendix C with respect to the facilities listed in Exhibit 1 to this Appendix C. ' To the extent that any such drop is located on a block which is completely unwired, the installation shall be completed within thirty (30) days of the request. All other installations shall be completed in accordance with the normal installation obligations of the Agreement. <C -1> CMNt=Y ACCOMS JL ACOMM we ADDIRM MAMM ounsm cw 325 ATIEROM QSMWAW UNNUCKWAY LIFne Mr. my2m Iftsma-M BRADY 8AAMMARY 7MW4NVOVA UTfM X AFtn= 1224" PULAWO HEK*ffB 30HOMPINE UMEl000L Am# 13%5&M mmmvH50"loom am"NOWAM urnXIMMARM4 ISOMPM HEbMft-rJMJRWM4OCbIOGL 400ANF40MOM LMURXKAR rMS 7012" GAMANDOLEMEWARY 29WAAMPLE .UTMRQMARrM 18"4w wzzm pRkvjty AT WASTAMM LffTLX MOCK Aft I PCRWHBGHTJFttoW &tMOFtl! K EVEROMEN UtTLEIWMM?= 0"430 FOPLWWOff MXMWARY IM RdBWWM MILl<ROCK AIRIM as= I OMR&*Fdm=MjaaXrW SWMNMVALI LMLSPwMAFtr4= GOOMELENWARY mosAmm Lmm Roag. 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UnLERO06AR 72M 601®1.67 2 sae-am 7Y.emzitrARV 7 sASBA&RO UTTLERMK.ARMW C T.Ot + RA,BRUff ELOMMARY 3M PL:40W VALLEY MIT EROOKAR 7ffi2 139041 + TEARYMIARWARY 18888MARALYNKRO UMBROCKARMI Mow + tMATSON ELONDIrMT 7888 VA114Y OR LTt7 MMAR TWO 87484601 1 ALTERNATE SCHOOL 7801 M ROOOEMT RD UITLEROOLARr=% 43MI Ot 0 aTEPHIMS73.lA4LWARY 14iHANOMAPLE Ur7LEROCKAR lima 12416701 1 8 a1>�IEtffA14Y IUASALyM► URLEROCKARTMW 1741 -01 1 MCCLiSLON HI6H sO1tOQL btY iEYEtt sPRIiBS RD UTTLE ROOK AR 77M08 MU1691 1 ARWM M00409LDW DMWMMK7MM LITRERUC LARM14 OI841791 + ARNJNSAii�:WQL�FS 7800a4nwoM6+ UTTLE ROOL AR 73304 813633a + VVSMNGMELEMEWIARY 27THAMA84 UTRERXKAIt72= 76888101 1 WMISMEMBBARV WHATOROM IE — U BROCKAR77pp6 1s ►�1 + LM 2.VALS ILMMI TANY IM MARSIM" _ Un ER00CAR77388 WDUM + MEA0(7YiMM EAWNTART 25SIMPATONOR UftLEROOLAM 72189 1768601 1 Mrt2*LLl3®AETQTARY 34T MOBAT"W urtLG FAWK. AR Tam 1364". �i NAME AOCOUW c3 PWWTAT 10M ®04 a UL6VERefT1r LITRE ROCK AR 77708 10760441 4 . RFEWATKIM 4106WMARQM LITTLE ROQC AR TnD3 UMT-01 8 TATM MMC DIALVAU YYOR UTItE VAXK AR77771 45na4i 4 FVGWATCH 3000ARM6ADOW ' LITTLE HOCK AR 77211 6766x441 9 FFdWATM 13M SOCKLEFORD LM%2 m r. ARTII71 Tulara- 1 4 FsREBTAROM 1MUCA1RiiCLLRD L mu ROCK AR7=12 13160601 7 FOW AT= 7300L1iCOMRD LITTLE ROCK AR ?7700 iT ROW 4 F6ig8TATK�I 100 TEMPLE LrMr RGM Apt 7574; 4ovea4l 2 ' FOrAWATKM 7 • C LIIM LITTLE ROCK AR 73P0'1 129M.-M e FMWAI= MU W ROOSEVELT LITTLE ROCK AR 727Q0 107481-01 9 FFAWATMSM 110tERDOSEVELTfro Lffru ROOC AR PAM comm"I a FEiRSTATM 4M W Tao ST L1T1LE ROCK. AR rM 12me 1 8 PSiMATM 10011O*=Fb - - UTU ROCK AR l2KR 7!!0!81-01 9 FRETATM m KAMIS RO , LRTLC RDM AR 77703 MON441 4 PBI�TATKAI SM KAVAMANaM URLE ROM AR n= 109Y" 2 FRSTATM MCAWRML IW U1TLfi ROCK. AR r7A07 1202W 8 unta WwK aA raft 19ZT76 I a P fATKEI 8791EETHST LITTLE ROCK AR 77703 120"1 4 FNWWAT= 11600YA6i3VAMW LITTLE ROCK AR 72109 a17i0601 4 1 94CnUMOERYM 3=99TMaT LITRE R0.7C AR 73707 48171$41 1 _-_. _ oc�sT �uNr� /o�uo, ACCGLKt �i1pi Bdloats a rare AC7REW AM& m amwm - - - -' our_ ! CW 811 17 r� 29 AM-T6[RiC TmCmwW 4=WNMST UTREROCKART7B=4 sw ccaumiam CENtER ow RASE LAM Flo UTTIE ROCK AR UM 40101001 4 LRPC1RAUTMOP T7 T ®LYQE Uff E ROCK AR 17J49 4$79" 1 LRMAYOR amwUmag Y UTTIA1IUC ARrAM 48mm 1 .UtJ�Tfa7SDRMSY ®w+1�Rlewe UT E ROCK AR T2m+ dwTamm i LnPI�.eDr�lce 1o+wuaws� UTrTE ROCK AR 722x1 4MI" 4 Ut TRAFMC CGUITIOL 010 NWAWAY Lfr%9P=V -AR7aM 481aS>01 + cffyhvA6mm NowAvivom1/ UT71E RDCK AR Tim1 4WM4i 2 LPItX Ft= CKANAM +lRN6ST UrRE ROCK AR 72389 4800901 2 UME r4+dt amytGENCY 72O W Mq1 KMM LMU ROM AR 72891 2 R[VMON AUDff FJ 1` 7 WATEHOUSE PLI1?!. LRR£ R0 c K AR man 4UM41 2 . C1rT MAIL M W MAF600M Lff LER0CKAR73m1 7100" / LrnzROO1t DAY CAM =EONBT LnMEROCSARTM 78n" a AFNAPSMSTA7EC11MMBM 4%8CHOW UUTTLB ROCK AR Tz+ 461'69b0+ 2 AR0cARTCGUM 00 "MST UTTLE ROCK AR 72201 91380901 1 M E RAC @(THO L ARM t02a W CAPITAL. STE 200 UMZROCKART2M dm57 -1 T LnMZ ROCK POLICE 7m W tM1B0YM0 .. M0sOMBa4IDaDt;a4m Ln=r4 CISARmm 2 LffnEPlOCCPOLICE MW VANO k1 UTTLE ROCK AR 72mt 409maw 2 LR POLICE 8w 100011A &VALE wFat UTTLENOMAR 4e01W 1 BWLR POLICE 000+ BANLM RD LITTLE ROCK AR 7J101 48+61T -0+ 4 TOTAL. 891 a • COWTESY ACCDLMTS i1A.E AccFam ACOOU W odo w 03 AOOMM ► AMM OUTLETS 0w 899 - -r, �• . 330, ,3�1.E319N7ARY ,� �,>�, LrrrLE,aoa� Af172100 +�eac1 + . W.LR'Mh ULM" OOLLMS 08tH Im Lr UT LE HOCK AR 72202 60MM41 9 OUR WAY 1004wwm LIM lOCKARTZM4 1900190, 2 tD ozoMMMOLTTONU01 WO&UW*PRlf1Y L f"L$,IOM AR TM6 1.7008+ -Ot 0 U# R,CNAAK2LLM AMO AL Uk wtw" ++owan a ` LNIM ROCK Art I TOTAL. 891 a APPENDIX D LISTING OF BROAD CATEGORIES OF PROGRAMMINGSERVICES, RATES AND CHARGES; COMMERCIAL (LEASED) ACCESS CHANNELS I. BROAD CATEGORIES OF PROGRAMMING SERVICES The Company has offered and agrees to continue to provide a mix of distinct and separate programming, including, but not limited to, the following broad categories of programming: Educational, Arts and Cultural, Children's, News and Public Affairs, Family Programming, Business and Financial, Weather, Sports, National Television Networks; Movies, Music, Health, Governmental Affairs Programming; and Local Origination II. RATES, TERMS AND CONDITIONS FOR BASIC SERVICE ON EFFECTIVE DATE OF AGREEMENT [see attached rate card] III. RATES, TERMS AND CONDITIONS FOR PAY SERVICE ON EFFECTIVE DATE OF AGREEMENT [see attached rate card] IV. RATES, TERMS AND CONDITIONS FOR EQUIPMENT AND INSTALLATION ON EFFECTIVE DATE OF AGREEMENT [see attached by rate card] V. RATES, TERMS AND CONDITIONS FOR NONSTANDARD COMMERCIAL INSTALLATIONS In the event the Company receives a request for Service at a commercial establishment that is more than 125 feet from the Company's existing cable distribution <D -1> _ _ _ _ _ _ .� .�- - w -:fie ....v_. - -•... - -v .__ v__._o �._ v._____..:_�.�_.r.�_......_.J.. 332 system, the Company shall have the right to charge more than the standard installation rate for such commercial installation. The charge for such nonstandard commercial installation shall not exceed the maximum rates permitted by law, and shall include only those costs that are permissible under such law. VI. COMMERCIAL LEASED ACCESS CHANNELS [see attached leased access channel terms) <D_Z> 333 APPENDIX E CONSUMER PROTECTION STANDARDS INDEX Page SECTION I SOLICITATION OF SUBSCRIPTIONS ........................... E -1 SECTION 2 TRAINING OF EMPLOYEES; TELEPHONES ............... E -4 SECTION3 BILLING.. ........................................................................... E-5 SECTION 4 EQUIPMENT PROVIDED BY THE COMPANY ............ E -7 SECTION 5 OUTAGE CORRECTION AND REPAIR SERVICE ....... E -8 SECTION 6 SUBSCRIBER COMPLAINTS ........... ............................... E -10 SECTION7 NOTICE ............................................... ............................... E -11 SECTION 8 TERMINATION OF SERVICE AND DISCONNECTION .................... ............................... E -11 . SECTION 9 CREDITS AND REFUNDS ................ ............................... E -12 SECTION 10 MISCELLANEOUS REQUIREMENTS ............................ E -15 SECTION 1 I FAILURE TO COMPLY WITH THESE REQUIREMENTS .................. ............................... E -15 SECTION 12 DEFINITIONS ..................................... ............................... E -16 <E -I> M M M M APPENDIX E CONSUMER PROTECTION STANDARDS SECTION 1 SOLICITATION OF SUBSCRIPTIONS 1.1 Subscription Information. 1.1.1 Before providing any service to any potential Subscriber and at least once a year to all Subscribers, the Company shall provide the following subscription information to all potential Subscribers and all Subscribers, in a clear, complete and comprehensible form: 1.1.Ia. a description of the Cable Services provided by the Company, accompanied by a listing of the charges for each such Service, either alone or in combination; l.l.lb. a listing of all rates and conditions of subscription for each Cable Service or tier of Cable Service, and all other charges, such as for returned checks and for relocating cable outlets; 1.1.1 c. a general explanation of other communications devices which may be used in conjunction with the System, including, but not limited to, video cassette recorders'and remote control devices, and, if applicable, the use of publicly available equipment and a listing of the Company's charges for connecting such devices to the System; 1.1.1d. a description of the Company's billing and collection procedures; 1.1.1 e. the procedure for the resolution of billing disputes, including the telephone number of the City of Little Rock City Manager's office Subscribers may call with regard to billing disputes, as specified by the Franchising Authority; 1.1.1 f. a description of the Company's policies concerning credits for outages, service interruption, and other service and reception problems, consistent with these consumer protection standards; 1.1.1 g. an explanation of the procedures and charges, if any, for upgrading, downgrading or disconnecting services, consistent with these consumer protection standards; <E_ 1> 334 335 I.1.1 h. the required time periods for the performance of installation requests as set forth in Section 1.4 of this Appendix E, and an indication of the penalties for failure to complete installation within such time periods; 1.1.Ii. the complaint resolution process; 1.1.lj. the procedures by which the Subscriber will be notified of any rate increase in writing; 1.1.1 k. the local numbers for the Company's Subscriber service telephone system; and 1.1.11, a listing of the access channels and a description of the purposes and uses of such Channels. 1. 1.2 The Company shall deliver two (2) copies of all such subscription information to the Franchising Authority within two (2) business days after distributing it to the first Subscriber or potential Subscriber. The information contained therein shall comport with these consumer protection standards and shall not be misleading. Nothing herein shall prohibit the Franchising Authority from reviewing such information to ensure that it complies with this Section 1.1. The Company agrees that the Franchising Authority assumes no liability for the subscription information by virtue of its review of such information. 1.2 Right of Rescission. Anyone who requests the installation of Cable Service from the Company shall have the right to rescind such request at any time prior to the point in time at which physical installation upon the premises begins. Anyone who requests a particular Service from the Company shall have the same right of rescission, except that such right shall expire once the requested Service is actually received by such Person. 1.3 Marker Showing Converter Dial Locations. The Company will provide Subscribers with a dial location card for all Cable Services, and will provide a new card showing the then - current Channel lineup on an annual basis thereafter. 1.4 Procedure for Installation 1.4.1 Under normal operating conditions, the standards in this Section 1.4 shall be met no less than ninety -five percent (95 %) of the time measured on a quarterly basis. 1.4.2 Once a request for Cable Service is received, the Company shall either set a specific appointment time or specify a four (4) hour time block during normal business hours, as requested by the Subscriber or potential Subscriber, during which the Company's work crew shall install the necessary equipment to receive Service. The Company may schedule installation activities outside of normal business hours for the express convenience of the Subscriber. <E -2> M an 336 1.4.3 Unless a later date is requested by a potential Subscriber, the Company shall complete installation of Service for any new Subscriber within seven (7) business days after any such request is received, where the installation is located up to 125 feet from the existing distribution system. 1.5 Records of Requests for Cable Service 1.5.1 The Company shall keep records capable of showing all requests for Cable Service, which shall contain, with respect to each request for Service, the name and address of the Person requesting Service, the date on which Service was requested, the date on which Service was scheduled to be provided and the date Service was actually provided. These records shall be assembled continuously and made available to the Franchising Authority in summary form and in a legible format upon request. 1.5.2 Any information in the records required by Section 1.5.1 of this Appendix may be destroyed three (3) years after such information was collected, unless the Franchising Authority authorizes the Company, in writing, to destroy any information required by Section 1.5.1 of this Appendix prior to the expiration of such three (3) year period. SECTION 2 TRAINING OF EMPLOYEES; TELEPHONES 2.1 Trainine of Employees 2. 1.1 Each employee of the Company who may come into contact with members of the public at their places of residence shall: (i) wear a Company- provided uniform identifying the Company; (ii) use a vehicle appropriately identifying the Company; (iii) wear a picture identification card indicating his or her employment with the Company. 2.1.2 All customer service employees shall identify themselves by name when answering Company telephone lines routinely used by members of the public. 2.2 Telephone Lines, The Company shall have local telephone lines for receiving requests for repair or installation services, for reporting outages and for responding to billing questions. These lines shall be answered twenty -four (24) hours per day, seven (7) days per week, with an answering service or automated device answering them outside of the Company's business hours. During normal business hours, trained Company employees shall be available to respond to customer telephone inquires. If calls concerning area outages are received, the answering service or automated device shall (i) at the end of the recorded message, permit Subscribers to report outages and to leave their name, telephone number and account number, if available, for an outage credit; (ii) contact the person authorized by the Company to initiate corrective measures; and (iii) with respect to outages known to the Company, provide up -to -date information on outages, the efforts underway to correct the <E -3> problem and, if reasonably known to the Company, the estimated time when Service will be 3,3 7 restored. The answering service or automated device shall record calls concerning billing questions, complaints, or other matters and Company employees shall return any such call within one (1) business day after the answering service or automated device takes the message. 2.3 Standard of Service for the Telephone System. At the commencement of the term of this Agreement, the telephone system shall have, at a minimum, enough incoming lines and adequate staff to process incoming calls such that telephone answer time, including wait time, shall not exceed thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. Subscribers shall receive a busy signal less than three percent (3 %) of the time. 2.4 Compliance. The standards in Section 2.3 of this Appendix shall be met no less than ninety percent (90 %) of the time under normal operating conditions, measured on a quarterly basis. The Company will not be required to acquire equipment or perform surveys to measure compliance with the telephone answering standards unless a historical record of complaints indicate a clear failure to comply. SECTION 3 BILLING 3.1 The Format of a Subscriber's Bill 3.1.1 The bill shall be designed in such a way as to present the information contained therein clearly and comprehensibly to Subscribers. 3.1.2 The bill shall contain itemized charges for each category of Service and equipment and any installation of equipment or facilities and monthly use thereof (together, "Equipment ") for which a charge is imposed (including late charges, if any), an explicit due date, the name and address of the Company and telephone number for the Company's office responsible for inquiries and billing, the telephone number specified by the Franchising Authority for the resolution of billing disputes, and the FCC Community Unit Identifier Number. The bill shall state the billing period, amount of current billing and appropriate credits or past due balances, if any. 3. 1.3 The Company shall not charge a potential Subscriber or Subscriber for any Service or Equipment that the Subscriber has not affirmatively requested by name. A Subscriber's failure to refuse a cable operator's proposal to provide such Service or Equipment shall not be deemed to be an affirmative request for such Service or Equipment. 3.2 Billing Procedures. All bills shall be rendered monthly, unless otherwise authorized by the Subscriber, or unless Service was provided for less than one (1) month. <E_4> .r e r r �r �� r� .. .. r r r .■� 338 3.3 Procedures for Collecting Late Bills 3.3.1 No bill shall be due less than ten (10) days from the date of the mailing of the bill by the Company to the Subscriber. 3.3.2 A bill shall not be considered delinquent until at least thirty (30) days have elapsed from the due date of the bill to the Subscriber and payment has not been received by the Company, provided that no bill shall be mailed more than fifteen (15) days prior to the date services covered by such bill commence, except in cases where a Subscriber requests advance billing. Late fees not to exceed five dollars ($5.00) may be applied to a delinquent bill, so long as the billing dispute resolution procedures set forth in Section 3.4 of this Appendix have not been initiated, provided, however, nothing herein requires the Company to charge a late fee. 3.3.3 The Company shall not physically or electronically discontinue Service for nonpayment of bills rendered for Service until: (i) the Subscriber is delinquent in payment for Service; and (ii) at least five (5) days have elapsed after the Company has sent a representative to the premises at which the Subscriber requests billing in an effort to collect payment; or (iii) at least eight (8) days have elapsed after mailing to the Subscriber a separate written notice of impending discontinuance (for which postage is paid by the Company), addressed to such Person at the premises where the Subscriber requests billing. Notice of . Service discontinuance must clearly state the amount in arrears, the total amount required to be paid to avoid discontinuance of Service, reconnection charges if applicable, and the date by which such payment must be made. 3.4 Procedure for the Resolution of Billing Disputes 3.4.1 The billing dispute resolution procedure shall be initiated once a Subscriber contacts the Company's department which handles billing questions or the Franchising Authority, orally or in writing, so long as such contact occurs within thirty (30) days from the date of receipt of the bill by the Subscriber. If the Subscriber contacts the . Franchising Authority, the Franchising Authority shall notify the Company, by mail, by telephone or by electronic means, that the dispute resolution procedure has been initiated and the Company shall then contact the Subscriber to discuss the dispute. 3.4.2 The Subscriber shall not be required to pay the disputed portion of the bill until the dispute is resolved. The Company shall not apply finance charges, issue delinquency or termination notices, or initiate collection procedures for the disputed portion of the bill pending resolution of the dispute. 3.4.3 The Company shall promptly undertake whatever review is necessary to resolve the dispute, and shall notify the Subscriber of the results of the review as soon as it is completed, but in no case later than twenty (20) business days after receipt from the Subscriber or Franchising Authority of the billing dispute, problem or complaint notification. <E -5> ® 339 3.4.4 The Company shall notify the Subscriber in writing or by telephone of its proposed resolution of the billing dispute. 3.5 Referral of Delinquent Accounts to a Collection Agency 3.5.1 If the billing dispute resolution procedures have not been initiated, the delinquent account may be referred to a private collection agency for appropriate action no sooner than thirty (30) business days after it becomes delinquent. 3.5.2 If the billing dispute resolution procedures have been initiated, the delinquent account shall not be referred to a collection agency prior to ten (10) business days after the conclusion of those procedures. SECTION 4 EQUIPMENT PROVIDED BY THE COMPANY 4.1 Types of Equipment To Be Provided 4, 1.1 The Company shall supply a closed caption decoder to any hearing impaired Subscriber who requests one at a charge not to exceed the Company's cost, to the extent applicable law permits the Franchising Authority to limit such charge to the Company's cost. 4.1.2 The Company shall comply with all rules and regulations promulgated by the FCC pursuant to Sections 623 and 624A of the Cable Act (47 U.S.C. §§ 543 and 544a). 4.2 Terms for Rental and Loaner Equipment 4.2.1 The Company may require deposits on certain Equipment it provides to Subscribers, provided that the Company pays a reasonable interest rate on such accounts. There shall be no discrimination among or between Subscribers in either the requirement for or the amount of any deposit, except that the Company may treat as a separate category of Subscriber for deposit purposes those Persons who have had Service terminated for nonpayment three or more times, provided that there is no discrimination among or between Persons who are in such category. 4.2.2 For billing purposes, the return of rental Equipment shall be deemed to have taken place on the day such equipment is returned. <E -6> SECTION 5 340 OUTAGE CORRECTION AND REPAIR SERVICE 5.1 Interruption of Service. The Company shall exercise its best efforts to limit any scheduled interruption of any Cable Service for any purpose to periods of minimum use. Except in emergencies, incidents requiring immediate action, or where Service is already interrupted because of a System malfunction or problem, the Company shall provide the Franchising Authority and all affected Subscribers with prior notice of scheduled service interruptions, if such interruptions will last longer than thirty (30) minutes. 5.2 Time Periods by Which Outages Must Be Corrected and Repairs Made 5.2.1 The Company shall maintain sufficient repair and maintenance crews so as to be able to correct or repair any service interruption promptly and in no event later than twenty-four (24) hours after the Company either receives a request for repair service or the Company learns of it. The Company must begin actions to correct all other reception problems or other service problems the next business day after notification of the service problem. For purposes of this Agreement, "service interruption" shall constitute the loss of picture or sound on one or more Channels due to a failure or malfunction of, or other problem with, the Company's System. 5.2.2 The Company shall maintain, at all times, an adequate repair and service force in order to satisfy its obligations pursuant to Section 5.2.1 of this Appendix, and in cases where it is necessary to enter upon a Subscriber's premises to correct any reception problem or other service problem, the Company shall either set a specific appointment time or specify a four (4) hour time block during normal business hours, as requested by the Subscriber or potential Subscriber, during which the Company's work crew shall work on the service problem. The Company may schedule service calls outside of normal business hours for the express convenience of the Subscriber, provided that the Company's customer service representatives shall at all times endeavor to be aware of service or other problems in adjacent areas which may obviate the need to enter a Subscriber's premises. 5.2.3 In no event shall the Company cancel any necessary scheduled service call after the close of the business on the business day prior to the scheduled appointment. If the Company needs to cancel a scheduled appointment, it must contact the Subscriber and reschedule at a time convenient for the Subscriber. 5.3 Failure To Meet Time Periods May Be Excused. The Company's failure to correct outages or to make repairs within the stated time periods shall be excused in the following circumstances: (i) if the Company could not obtain access to the Subscriber's premises; or <E -7> 0 (ii) if the Franchising Authority, acting reasonably, agrees with the Company that correcting such outages or making such repairs was not reasonably possible within the allotted time period. 5.4 No Charge for Repair Service. The Company shall not impose any fee or charge any Subscriber for any service call to his or her premises to perform any repair or maintenance work on equipment owned by the Company, except to the extent that the rate regulations of the Federal Communications Commission may permit the Company to impose a fee for repair or maintenance of Company -owned equipment that is vandalized by the Subscriber. 5.5 Records of Repair Service Requests 5.5.1 The Company shall keep records capable of showing all requests-for repair service and information on outage correction (to the extent available with respect to each of the following types of information), which shall show, at a minimum, the name and address of the affected Subscriber, the date of request, the date the Company responds, the date service is restored, the type and the probable cause of the problem, and the corrective steps, if any, taken. To the extent permitted by applicable law, the Company shall make such records available to the Franchising Authority upon request. 5.5.2 Any information in the records required by Section 5.5.1 of this Appendix may be destroyed three (3) years after such information was collected, unless the Franchising Authority authorizes the Company, in writing, to destroy any information required by Section 5.5.1 of this Appendix prior to the expiration of such three (3) year period. SECTION 6 SUBSCRIBER COMPLAINTS 6.1 Complaints. For the purposes of this Agreement, "complaint" shall mean any written communication by a Subscriber or potential Subscriber or oral communication by a Subscriber or potential Subscriber reduced to writing, including to a computer form, expressing dissatisfaction with any nonprogramming aspect of the Company's business or operation of the System. 6.2 Time Period for the Resolution of Complaints. Except where another time period is required by any other provision of this Appendix, the Company shall make its best efforts to resolve, within seven (7) business days or such longer period as requested by a Subscriber, all complaints after they are received by the Company. Within two (2) business days of receiving a written complaint or a complaint forwarded to the Company by the Franchising Authority, the Company shall notify the Person who made the complaint, either by telephone or in writing, that the complaint has been received and that the Company will <E -8> M 34-1 ® 342 make its best efforts to resolve such complaint within seven (7) business days of receipt of such complaint by the Company. 6.3 Referral of Complaints from the Franchising Authority to the Company 6.3.1 If the Franchising Authority is contacted directly about a complaint concerning the Company, the Franchising Authority shall notify the Company. 6.3.2 Within ten (10) business days after being notified about the complaint, the Company shall issue to the Franchising Authority a report detailing the investigation thoroughly, summarizing the findings, explaining any corrective steps which are being taken and indicating that the Person who registered the complaint has been notified of the resolution or will be notified of such resolution within seven (7) days of notification to the Franchising Authority. 6.4 Complaint Records 6.4.1 The Company shall maintain complaint records, which shall record the date a complaint is received, the name and address of the affected Subscriber, a description of the complaint, the date of resolution, a description of the resolution and an indication of whether the resolution was appealed. To the extent permitted by applicable law, the Company shall make such records available to the Franchising Authority upon request. 6.4.2 Any information in the records required by Section 6.4.1 of this Appendix may be destroyed after three (3) years after such information was collected, unless the Franchising Authority authorizes the Company, in writing, to destroy any information required by Section 6.4.1 of this Appendix prior to the expiration of such three (3) year period. SECTION 7 NOTICE 7.1 Notice Required 7.1.1 If the Company provides a premium Channel without charge to Cable Subscribers who do not subscribe to such premium Channel, the cable operator shall, not less than thirty (30) days prior to the time such premium Channel is provided without charge: (i) notify all Subscribers that the Company plans to operate a premium Channel without charge; (ii) notify all Subscribers when the Company plans to offer a premium Channel without charge; (iii) notify all Subscribers that they have a right to request that the Channel carrying the premium Channel be blocked; and (iv) block the Channel carrying the premium Channel upon the request of a Subscriber. For the purposes of this Section 7.1.2, the term "premium Channel" shall mean any Service offered on a per Channel or per program basis, which offers movies rated by the Motion Picture Association of America as X, NC -17 or R. <E_9> 343 7.1.2 The Company shall provide notice, in writing, to the Franchising Authority and all Subscribers of any change in any Channel assignment or in any Service, which notice shall be provided no later than thirty (30) days prior to the effective date of any such change. SECTION 8 TERMINATION OF SERVICE AND DISCONNECTION 8.1 Notice of Termination of Service. As described in Section 3.3.3 of this Appendix, the Company may terminate Service to any Subscriber whose bill has not been paid after it becomes delinquent, so long as the Company gives proper notice to the Subscriber as provided in Section 3.3.3 of this Appendix and the billing dispute resolution procedures have not been initiated. 8.2 Resubscription to Cable Service. The Company shall not refuse to serve a former Subscri ber whose Service was terminated, so long as all past bills and late charges have been paid in full. The Company may not charge such terminated Subscriber any fee(s) not applied to former Subscribers who voluntarily terminated Service, except that the Company may treat as a separate category of Subscriber for purposes of any such fee those . Persons who have had Service terminated for nonpayment three or more times, provided that there is no discrimination among or between Persons who are in such category. 8.3 Length of Time to Disconnection. If disconnection of Service occurs at the Subscriber's written or oral request, then, for billing purposes, it shall be deemed to have occurred three (3) days after the Company receives the request for disconnection unless (i) it in fact occurs earlier or (ii) the Subscriber requests a longer period. 8.4 Scheduling Appointments. The Company shall either set a specific appointment time or specify a four (4) hour time period during normal business hours, during which its work crew shall visit the Subscriber's premises to disconnect Service and to remove any Equipment. The Company may schedule such Service outside normal business hours for the express convenience of the Subscriber. 8.5 Restoration of Subscriber Premises. The Company shall ensure that the Subscriber's premises are restored to their original condition if damaged by the Company's employees or agents in any respect in connection with the installation, repair or disconnection of Cable Service. 8.6 No Fee for Disconnection. The Company shall not charge any fee for disconnection. 8.7 Wiring. The Company shall comply with the rules and regulations promulgated by the FCC, as may be amended from time to time, pursuant to Section 624(1) of <E -10> M ® -344 the Cable Act (47 U.S.C. § 544(i)) regarding the disposition of any wires installed by the Company within a Subscriber's premises. SECTION 9 CREDITS AND REFUNDS 9.1 Grounds. As a result of the Company's failure to comply with these consumer protection standards, the Company shall provide to each affected Subscriber or potential Subscriber, as applicable, the following credits: (i) In the event the Company does not voluntarily provide a credit equal to free installation for a failure of the Company's crew to arrive at the Subscriber's premises at the scheduled time or within the promised four (4) hour period for any installation service, as provided in Section 1.4.2 of this Appendix, the Company shall be required by this Agreement to provide a credit equal to free installation; (ii) for a failure of the Company to complete installation of service within the scheduled time period provided for in Section 1.4.3 of this Appendix, unless otherwise excused, a credit equal to free installation; (iii) for any service interruption, as defined in Section 5.2 of this Appendix, which remains unrepaired for more than twenty -four (24) hours after either the Company receives from the Subscriber a request for repair service (provided that, to the extent access to the Subscriber's premises is required to effect such repair, the Subscriber has granted the Company such access) or the Company learns of such problem, in the event the Company does not voluntarily provide such credit, the Company shall be required by this Agreement to provide a minimum credit in an amount equal to one - thirtieth (1/30) times the total bill for Cable Services of such Subscriber for the preceding billing period, for each twenty -four (24) hour period during which such service interruption persists for any period of time; (iv) for any other reception or service problem, other than a service interruption set forth in Section 9.1(iii), on any Channel, or for any other service problem, which remains unrepaired for more than one (1) business day after either the Company receives from the Subscriber a request for repair service (provided that, to the extent access to the Subscriber's premises is required to effect such repair, the Subscriber has granted the Company such access) or the Company learns of such problem, in the event the Company does not voluntarily provide such credit, the Company shall be required by this Agreement to provide a minimum credit in an amount equal to one - thirtieth (1/30) times the total bill for Cable Services of such Subscriber for the preceding billing period, for each twenty -four (24) hour period during which such reception or service problem persists for any period of time; <E -11> (v) In the event the Company no longer provides a twenty dollar ($20.00) credit for a failure of the Company's crew to arrive to correct any outage or make any repair during the stated time period, as specified in Section 5.2.2 of this Appendix (except where such failure is excused by Section 5.3 of this Appendix or except where such crew is no longer required due to a repair effected in a nearby portion of the System, in which case the Subscriber shall be notified by telephone that a visit to such Subscriber's residence is no longer necessary), the Company shall be required by this Agreement to provide a twenty dollar ($20.00) credit to such Subscriber; and (vi) for the improper termination of Service by the Company to a Subscriber, free reconnection and a credit in an amount equal to all charges billed to such Subscriber for a period equal to two (2) times the total number of days after notification from the Subscriber that such Subscriber does not have Service. 9.2 PuEpose. The Company agrees that each of the foregoing credits is fair and reasonable compensation to Subscribers and that such compensation constitutes liquidated damages, not a penalty or forfeiture. 345. 93 Credits. With respect to any credit described in Sections 9.1(i), (ii) and (v) of this Appendix, the Company shall automatically provide a credit on each Subscribers bill. . With respect to any credit described in Sections 9.1(iii), (iv) and (vi) of this Appendix, the Company shall automatically provide to each Subscriber that provides notification a credit on the Subscriber's bill. If the Company cannot determine who was affected by a service interruption or other service or reception problem, then it shall provide a credit to any eligible Subscriber who makes application therefor by written or oral notice within thirty (30) days after the outage, service interruption, or other service or reception problem occurred. With respect to any other credits enumerated in Section 9.1 of this Appendix, the Company shall provide such credit on the affected Subscriber's next bill. 9.4 Refunds. Refund checks shall be issued promptly, but no later than either (a) the Subscriber's next billing cycle following resolution of the request or thirty (30) days, . whichever is earlier, or (b) the return of the equipment supplied by the Company if the Service is terminated. SECTION 10 MISCELLANEOUS REQUIREMENTS 10.1 Charge for Downgrades. Charges for downgrades shall not exceed the maximum rate permitted under the rate regulations of the Federal Communications Commission. 10.2 Refunds. At any time during the term of this Agreement that the Franchising Authority requires the Company to retroactively decrease or "rollback" rates, fees or charges for any Service provided pursuant to the Agreement, the Company shall provide refunds in accordance with the rate regulations of the Federal Communications Commission. <E -12> M = M M.= � M SECTION 11 FAILURE TO COMPLY WITH THESE REQUIREMENTS 11.1 Material Requirements 346 11.1.1 The Company agrees that substantial failure to comply with any material requirement set forth in these consumer protection standards shall constitute an Event of Default. 11. L2 The Company also agrees that if the Franchising Authority determines, in the exercise of its sole discretion, that the Company has, after notice from the Franchising Authority , repeatedly failed to comply with any requirement set forth in these consumer protection standards, then the Franchising Authority may elect to treat such failure in all respects as an Event of Default. 11.2 Liabilily for Contractors' /Subcontractors' Failure To Comply. If the Company fails to take reasonable steps to ensure that its contractors, subcontractors or agents abide by these consumer protection standards, the Company shall be liable for any breach of these consumer protection standards committed by its contractors, subcontractors, or agents just as if the Company itself had committed the breach. SECTION 12 DEFINITIONS 12.1 Normal Business Hours. The term "normal business hours" means those hours during which most similar businesses in the community are open to serve customers. In all cases, "normal business hours" must include some evening hours at least one night per week or some weekend hours, or both. 12.2 Normal Operating Conditions. The term "normal operating conditions" means those service conditions which are within the control of the Company. Those conditions which are not within the control of the Company include, but are not limited to, natural disasters, civil disturbances, power outages, telephone network outages, and severe or unusual weather conditions. Those conditions which are ordinarily within the control of the Company include, but are not limited to, special promotions, pay - per -view events, rate increases, regular, peak or seasonal demand periods, and maintenance or upgrade of the Cable System. <E -I > M M M w r� w w ,■� wr wr w APPENDIX F PROCEDURES FOR CONSIDERATION OF PROPOSED TRANSFERS I. STATEMENT OF OWNERSHIP AT EXECUTION DATE The ownership of the Company as of the Execution Date is set forth in Exhibit I to this Appendix F. II. PROCEDURES FOR CONSIDERATION OF TRANSFER PETITIONS II.A. Company To Provide Notice and Petition 347 (1) The Company shall promptly notify the Franchising Authority of any proposed action requiring consideration by the Franchising Authority pursuant to Sections 8.1 or 8.2 of the Agreement by submitting to the Responsible Franchising Official a petition requesting the approval of the Franchising Authority or requesting a determination that no such consent is required and its argument that the consent of the Franchising Authority is not required. The petition shall describe the proposed action and shall be accompanied by a completed FCC Form 394 and all other information required to be filed with the Franchising Authority pursuant the FCC's regulations implementing Section 617 of the Cable Act (47 U.S.C. § 537) and, if applicable, its argument as to why such action would not involve a change in control of the Company. The petition also shall provide complete information on the proposed transaction, including details on the legal, financial, technical, and other qualifications of the transferee Such information, at a minimum, should include the information in Exhibit 2 to this Appendix F. The 120 -day period to review a transfer request under Section 617 of the Cable Act shall not commence until the Responsible Franchising Official in good faith determines that all of the information required by this Section II.A(1) is submitted to the Franchising Authority and notice is provided by the Responsible Franchising Official to the Company in accordance with the provisions of this Appendix F. The Responsible Franchising Official shall have thirty (30) days to review a Petition wherein the Company claims that no consent is required. Such thirty-day period shall commence once the Company has provided all information required by Section II.A(I). The <F -I> 348 Franchising Authority shall be deemed to have agreed that no consent is required if the Responsible Franchising Official does not act on the Petition within such 30 -day period. In the event the Responsible Franchising official determines that the Franchising Authority's consent is required, the number of days that the Responsible Franchising Official used to make such determination shall be offset against the 120 -day period under federal law to review a transfer request. (2) In addition, the Franchising Authority has the right to request during the 120 -day period for review of the petition set forth in Section 617 of the Cable Act and in accordance with the provisions of Section 76.502 of the FCC regulations (47 C.F.R. § 76.502) such additional information and documents as it deems appropriate to determine the transferee's qualifications, and the Company shall promptly respond to such information and document request. Assuming that the Company has submitted all of the information required by Section II.A(I ), any additional information request pursuant to this Section II.A(2) shall not toll the 120 -day review period under Section 617 of the Cable Act. II.B. Notice To Company That Information Is Complete; Extensions The Responsible Franchising Official shall provide notice to the Company as soon as all of the information required by FCC regulation and the FCC Form 394, by Section II.A(1) and Exhibit 2 of this Appendix E, and any applicable state and local law, has been submitted and therefore the petition is complete, and the Franchising Authority shall act on the Company's petition within 120 days following the date such notice is provided, pursuant to Section 617 of the Cable Act. The review period may be extended by any additional time period necessary for the Franchising Authority to review the request, upon agreement by the Franchising Authority and the Company. II.C. Responsible Franchising Official Decision Upon review of the petition, the Responsible Franchising Official shall either (A) notify the Company in writing if the Responsible Franchising Official determines that the consent of the Franchising Authority is not required or (B) submit to the Board of Directors the Company's petition requesting approval, together with a recommendation for action on the petition, or, as to a petition requesting a determination that no such consent is required but the Responsible Franchising Official has determined that consent of the Franchising Authority is required, such petition and such additional information as the Company submits in response to the request of the Responsible Franchising Official. <F -2> 0 ILD. Public Hearing C I After receipt of the petition, the Board of Directors may, as it deems necessary or appropriate, schedule a public hearing on the petition. For the purpose of determining whether the Franchising Authority shall or needs to grant its consent, the Franchising Authority may inquire into: (i) the qualifications of each proposed transferee in any action described in Sections 8.1 and 8.2 of the Agreement and any other Person that will be significantly involved in the operation of the System, and (ii) all matters relevant to whether said Person will adhere to all applicable provisions of this Agreement. Further, the Franchising Authority may perform a comprehensive audit of the Company's performance under the terms and conditions of this Agreement. The Company shall provide all requested assistance to the Franchising Authority in connection with any such inquiry and, as appropriate, shall secure the cooperation and assistance of all Persons involved in said action. Nothing shall be construed to prevent the Board of Directors from prohibiting the ownership or control of the System by any Person: (i) because of such Person's ownership or control of any Cable System in the City of Little Rock, Arkansas; or (ii) in circumstances in which the Board of Directors determines that the acquisition of the System may eliminate or reduce competition in the delivery of Cable Service in the City of Little Rock, Arkansas. II.E. Conditions As a condition to the granting of any consent required by Section 8.1 or 8.2 of the Agreement, the Franchising Authority may: (i) require the Company to remit to the Franchising Authority any accrued balance of the franchise fee payment due as of the date of the transfer; or (ii) require that each Person involved in any action described in Section 8.1 or 8.2 of the Agreement shall execute an agreement, in a form and containing such conditions as may be specified by the Franchising Authority, providing that such Person assumes and agrees to be bound by all applicable provisions of this Agreement and such other conditions which the Franchising Authority deems necessary or appropriate in the circumstances to ensure performance of the Agreement. <F-3> 349 .350 EXHIBIT 2 to APPENDIX F List of Information To Be Provided > Name and address of the proposed transferee and identification of the ownership and control of the transferee, including: the names and addresses of the ten (10) largest holders of an ownership interest in the transferee and cable affiliates of the transferee, and all persons with five percent (5 %) or more ownership interest in the transferee and its cable affiliates; the Persons who control the transferee and its cable affiliates; all officers and directors of the transferee and its cable affiliates; and any other cable affiliation and Cable System ownership interest of each named Person. > A demonstration of the transferee's technical ability to construct, maintain, upgrade and operate the System, including identification of key personnel. > A demonstration of the transferee's legal qualifications to construct, maintain, upgrade and operate the System. > The transferee must show that it has not, at any time during the ten (10) years preceding the submission of the petition, been convicted of any act or omission of such character that the transferee cannot be relied upon to deal truthfully with the Franchising Authority and the Subscribers of the System, or to substantially comply with its lawful obligations under applicable law. > The transferee must certify that no elected official of the Franchising Authority holds an interest in the transferee or an Affiliated Person of the transferee. > A statement prepared by a certified public accountant or responsible official of the transferee regarding the transferee's financial ability to construct, upgrade, maintain and operate the System. > A description of the transferee's prior experience in Cable System ownership, construction, and operation, and identification of communities in which the transferee or any of its principals have, or have had, a cable franchise or license or any interest therein. > A detailed description of the transferee's plans for meeting any obligations under this Agreement, including, but not limited to, any upgrade obligations, upgrade completion schedules, channel capacity requirements, technical design requirements, and performance characteristics. <F -1> - -> An affidavit or declaration of the transferee or authorized officer certifying the truth and accuracy of the information in the petition, acknowledging the enforceability of petition commitments, and certifying that the proposal meets all federal and state law requirements. <g_2> M Appendix G INSURANCE REQUIREMENTS = i 0 In addition to the insurance requirements and amounts set forth in Section 11.9.5 of this Agreement, the Company shall maintain the following insurance coverages: 1. Automobile Liability Insurance --One Million dollars ($1,000,000) each accident — coverage shall be on "any auto ", including leased, hired, owned, non -owned and borrowed vehicles. 2. Environmental Impairment Liability including Pollution Liability Insurance if it can reasonably be obtained in the amount of One Million dollars $1,000,000 each occurrence — this coverage is to be provided on an occurrence basis and it shall include claims arising from gradual emissions and sudden accidents. Clean-up and defense costs shall be covered. 3. Workers Compensation Insurance Statutory Limits — Employer's Liability — minimum Five Hundred Thousand dollars ($500,000) for each accident/disease -each employee /disease- policy limit. <G-I> 352